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Base pay range
We are looking for a dedicated and experienced Customer Service Manager to build and lead our clients customer service function. The ideal candidate will promote a customer service excellence ethos company wide, ensuring high levels of customer satisfaction, loyalty, and retention.
Key Responsibilities:
1. Develop and implement the strategy and operating approach for customer services in collaboration with the COO.
2. Recruit, mentor, and develop a high-performing customer service team.
3. Establish customer service and sales metrics, measures, and reporting systems.
4. Ensure the delivery of outstanding customer service, creating engaged customers and facilitating organic growth.
5. Take ownership of customer issues and follow problems through to resolution.
6. Align service and sales procedures, policies, and standards with regulatory requirements.
7. Generate regular reports for shareholders.
8. Manage resources and utilize assets to achieve qualitative and quantitative targets.
Qualifications:
1. Proven experience as a Customer Service Manager, ideally in banking or financial services.
2. Strong knowledge of management methods and customer service software, databases, and tools.
3. Strategic thinking and leadership abilities.
4. Advanced troubleshooting and multi-tasking skills.
What We Offer:
1. Competitive salary and benefits package. (up to £45K)
2. Opportunities for professional growth and development.
3. A supportive and inclusive work environment.
4. Free onsite parking.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Financial Services and Banking
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