Job Description Are you passionate about quality and eager to kickstart your career in this vital field? We are looking for a dedicated Quality Assurance Systems Officer – Continuous Improvement, to support our QA systems activities and ensure compliance with industry standards such as cGMP, FSSC22000, and more. In this foundational role, you will be at the forefront of maintaining product and raw material quality, managing customer and supplier complaints, and driving continuous improvement through our internal audit program. If you're ready to develop your skills in quality assurance, we invite you to apply and join us in upholding the highest standards of quality Your Responsibilities Customer complaint process owner: Record investigate and resolve customer complaints related to product and raw material quality and implement necessary corrective and preventive actions to address identified issues. Recording COPQ figures identifying trends and suggesting improvements to reduce COPQ. Supplier complaint process: Record and support with the investigation and management of supplier complaints related to product and raw material quality. Internal Audit Programme Owner: Develop, execute, and manage the site internal audit programme to ensure compliance with GMP, food and feed quality standards. Collaborate with departments to address findings and drive continuous improvement. Supplier Audits: support the supplier audit programme to assess and ensure ongoing compliance. Collaborate with suppliers to address identified gaps and implement improvements. Batch release: perform batch reviews and administer certificates of analysis. TACCP and VACCP Process Owner: Implement and manage Threat Assessment Critical Control Points (TACCP) and Vulnerability Assessment Critical Control Points (VACCP) processes to mitigate intentional adulteration risks. Develop and implement risk mitigation strategies in collaboration with relevant stakeholders. Quality Systems Induction Training: Develop and deliver quality systems induction training for new employees, ensuring a thorough understanding of quality principles. Project Support: Provide quality assurance support for projects, ensuring compliance with GMP and food and feed quality standards. Collaborate with project teams to integrate quality measures throughout project lifecycles. Identifying and Reporting on Quality KPIs: Define and track key performance indicators (KPIs) related to quality systems. Prepare regular reports on quality KPIs, highlighting areas for improvement and success. QA Systems Support: Provide support to the QA Systems team as required by the QA Systems Manager. About you Bachelor’s degree or higher-level qualification such as HND/HNC Experience in quality assurance Internal auditing experience, or attendance at a relevant course Experience in either pharma or food manufacturing Experience of cGMP and/or ISO9001 would be preferable Strong analytical and problem-solving abilities Strong background in root cause analysis and corrective action implementation Ability to create, track, analyse, and present data trends effectively to support decision-making and continuous improvement processes Administrative background, excellent IT skills including confident using Microsoft word, excel and outlook Excellent organizational skills with good attention to detail Excellent communication and training skills About ADM Protexin Ltd ADM Protexin LTD manufacture innovative, research based live bacteria products of the highest quality for the veterinary, human, agriculture and equine healthcare markets. With head office, manufacturing and distribution facilities based in Somerset, ADM Protexin distribute to over 90 countries worldwide. Learn more at www.adm.com About ADM At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.