Job summary We have an exciting opportunity for a Band 3 Clinic Co-Ordinator to join our Private Patient Services Team, in the East Point Consulting Rooms at the James Paget Hospital. Main duties of the job The Co-Ordinator role is a highly diverse, demanding but rewarding role, working as part of a friendly, dynamic team. It is essential that the successful applicant has proven medical secretarial experience, the ability to type to a high standard and the desire to develop and learn new skills and competencies. You must also have excellent communication skills and the ability to work under pressure. The successful candidate will have the confidence and enthusiasm to take on the challenges of this role and experience to manage a high workload. Applicants must be organised, have the ability to work under their own initiative and be able to prioritise a competing workload. About us The James Paget University Hospital is a vibrant university hospital providing the best possible care to the people of east Norfolk and north Suffolk. Situated between two popular holiday destinations, and with a steadily increasing local population of over 230,000, the JPUH is the largest local employer in the area with over 3000 staff. Our priority is ensuring that patients always come first and remain at the heart of everything we do. We focus on high quality, safe and compassionate care, supporting our growing elderly population and developing closer links with our health, social and educational partners. Listening to patients and carers so that we understand what matters, what works well and what we need to do to improve is also very important to us. We pride ourselves on our safety levels and are active in clinical research and play an important role in the teaching and training of a wide range of health professionals. Date posted 08 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum pro rata Contract Permanent Working pattern Part-time, Flexible working Reference number 177-ELEC-6763720-A Job locations James Paget University Hospital Lowestoft Road Great Yarmouth NR31 6LA Job description Job responsibilities The successful candidate will be responsible for booking and scheduling clinics and patient appointments, typing clinic letters, dealing with telephone queries, dealing with incoming post, updating the Healthcode appointment system, face to face communication with patients and consultants on a daily basis and taking payments. Flexible working may be required in order to meet the needs of the service. If you are interested in applying for this role, please see Job Description and Person Specification for further details. Job description Job responsibilities The successful candidate will be responsible for booking and scheduling clinics and patient appointments, typing clinic letters, dealing with telephone queries, dealing with incoming post, updating the Healthcode appointment system, face to face communication with patients and consultants on a daily basis and taking payments. Flexible working may be required in order to meet the needs of the service. If you are interested in applying for this role, please see Job Description and Person Specification for further details. Person Specification Qualifications Essential Typing qualifications to RSA II or equivalent experience Good general standard of literacy and numeracy Desirable Knowledge of medical terminology/AMSPAR qualification Experience Essential Previous digital/audio typing experience Previous secretarial experience Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel Working knowledge and experience of using appointment booking systems Desirable Previous digital/audio typing experience Working knowledge and experience of using NHS systems Skills Essential Excellent verbal and written communication skills Ability to work to tight deadlines and maintain concentration in a pressurised working environment Demonstrate good organisational skills Ability to work on own initiative, prioritise work and consistently meet deadlines Customer care skills including diplomacy and sensitivity Person Specification Qualifications Essential Typing qualifications to RSA II or equivalent experience Good general standard of literacy and numeracy Desirable Knowledge of medical terminology/AMSPAR qualification Experience Essential Previous digital/audio typing experience Previous secretarial experience Working knowledge and experience of using Microsoft Office packages, including Word, Outlook, Excel Working knowledge and experience of using appointment booking systems Desirable Previous digital/audio typing experience Working knowledge and experience of using NHS systems Skills Essential Excellent verbal and written communication skills Ability to work to tight deadlines and maintain concentration in a pressurised working environment Demonstrate good organisational skills Ability to work on own initiative, prioritise work and consistently meet deadlines Customer care skills including diplomacy and sensitivity Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name James Paget University Hospitals NHS Foundation Trust Address James Paget University Hospital Lowestoft Road Great Yarmouth NR31 6LA Employer's website https://www.jpaget.nhs.uk/work-for-us/ (Opens in a new tab)