Due to expediential growth in our business, we have an exciting opportunity for a Key Account and Customer Experience Support Administrator who will join our existing team based in Windlesham.
About the Role
Our support teams pride themselves on effectively assisting the teams & processes, to deliver service to the highest standards. In resolving any challenges that could impact the customer experience, as well as enhancing the customer journey.
Aims of the Role
* Communicate effectively with key account stakeholders, through various channels, including email, phone, and Microsoft Teams.
* Delivery of world class service through effective communication and problem solving.
* Manage & support allocated helpdesk/s and their related portals.
* Work across quote logs, in preparation for customer billing.
* Prepare quotations and send them to customers.
* Promptly address and resolve customer enquiries, concerns, and issues.
* Raising Purchase Orders.
* Collaborate with internal teams to ensure timely and effective resolution of customer problems.
* Provide support to key account users as needed, including customer portals.
* Attending and contributing to company meetings.
* Collaborate with the sales team to identify any upsell and cross-sell opportunities within key accounts.
* Collating data and reporting for internal and customer KPI’s.
* To undertake any other duties that may be required within your area of responsibility, and in relation to Key Accounts and Operations support tasks/ requirements.
* Administrative support to the Chief Client Officer and the Client Solutions Director.
* Incoming telephone cover and reception cover, in rota with the Key Account Support team.
Skills and experiences:
* Exceptional customer service skills.
* Experience driving continuous improvement through implementing long-term solutions.
* Ability to act and prioritize requests in a timely manner.
* Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
* Self-motivation, with the ability to confidently work independently.
* The ability to build rapport and sustain good working relationships with wider team and key clients.
* Ability to work well and collaborate in a team environment.
* Flexible, enthusiastic, and can-do attitude.
* Practical use of MS Office Suite at intermediate level as well as CRM software.
* Proactive and able to use initiative.
In return we offer:
* £27,000.00 per annum, with annual reviews.
* 28 days holiday (inc. Bank Holidays).
* Employee contribution pension scheme.
* A friendly customer focused team atmosphere.
* Refer a Friend Bonus scheme of £200 per person from Day 1.
* Training and Development with exciting opportunities to further your career.
* Cycle to work scheme, and access to our Bravo benefits hub.
* Nurture Group is a proud partner of the Living Wage Foundation.
Nurture is committed to creating a diverse environment and is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
#J-18808-Ljbffr