Job Title:Client Operations & Account Manager
Location:Office Based in Elstree Hybrid (Flexible post-training based on candidate preferences)
Salary & Benefits:
* Starting from £26,000 per annum (dependent on experience)
* 40hrs/wk (willing to accommodate flexible working times for the ideal candidate, ensuring a work-life balance that suits both parties)
* Immediate start
Role Overview:We are seeking a proactive and detail-oriented Client Operations & Account Manager to manage and grow long-term relationships with both new and existing clients. Our diverse clientele includes property managers and multi-location businesses requiring 24-hour maintenance services. The ideal candidate will thrive in a dynamic environment, managing multiple tasks to ensure seamless job completion from start to finish.
Key Responsibilities:
* Monitor and respond to client emails
* Log maintenance requests and assign tasks to service engineers
* Oversee invoicing and job tracking through our live system
* Address customer complaints and feedback promptly
* Monitor and drive sales revenue performance
* Meet monthly sales targets
* Collaborate with sales representatives to strengthen client relationships
* Foster and maintain strong professional connections with clients
De...