The Operational Support Manager will form part of a multi-disciplinary team comprising clinical and non-clinical staff, e.g., Clinical Director, Doctors, Dental Nurses, Dispatchers, Call Handlers, Drivers, Receptionists, Operational Manager, etc.
The post holder will assist the Operations Manager to coordinate all services delivered from the Navigation Hub.
The post holder will report directly to the Operational Manager and, at times, deputize for the Operational Manager.
The post holder will also be responsible for line management of administrative staff and team leaders within the service.
Main duties of the job
The post holder will be required to work both in hours and out of hours on a rota basis.
The post holder will be required to liaise with a range of services and professionals including Welsh Ambulance Service, A&E Departments/four Primary Care Centres, District Nursing, etc., ensuring that patients progress smoothly through the services provided.
The post holder will assist with the management of all daytime administrative functions undertaken at Ty Elai including but not limited to rostering, payroll, and statistical performance.
The post holder will be involved in a range of planning and delivery functions for all services delivered from the Navigation Hub. During the out of hours period, the post holder will help with the operational management of the service, which will include overseeing a team comprising team leaders, call handlers, dispatchers, receptionists, and drivers, ensuring the service is sufficiently staffed at all times.
The post holder will also provide an interface between the service and its sessional GP workforce.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary, and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
* We listen, learn and improve
* We treat everyone with respect
* We all work together as one team
We are a proud local employer; around 80% of our 15,000 workforce live within our region, making our staff not only the lifeblood of our organization but of the diverse communities that we serve.
Job description
Job responsibilities
* Excellent communication skills are required to communicate and form close working relationships with multi-disciplinary teams.
* Provide and present complex, and sometimes contentious information to Senior Managers and Clinicians in a way that is sensitive and understandable.
* Be able to effectively present information and data to small groups.
* On occasion, deal directly with patients and their carers on matters of a highly sensitive and confidential nature.
* Manage the allocation of work to the Administrative and Secretarial staff within the teams, highlighting any discrepancies in workloads and taking the necessary action to rectify the position.
* Set up and initiate systems to collate and monitor actual activity and waiting list data, ensuring appropriate training/awareness is in place for users.
* Extensive knowledge of the financial control procedures and responsibility to ensure the Directorate financial control procedures are adhered to at all times.
* Contribute to plans to improve efficiency, support changes of practice and new initiatives, and meet a variety of targets and objectives.
You will be able to find a full Job description and Person Specification attached within the supporting documents, or please click Apply now to view in Trac.
Person Specification
Qualifications/Knowledge
Essential
* Qualified to Degree level or equivalent knowledge and experience
Desirable
* An understanding of a range of software including Adastra
* CPD - Management qualification or working towards
Experience
Essential
* Experience of working within 24/7 services
* Experience of training and supporting staff
Desirable
* Experience of working in patient-facing service and dealing with complaints
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
Ty Elai
Williamstown, Rhondda Cynon Taff
Tonypandy
CF40 1NY
Any attachments will be accessible after you click to apply.
110-AC458-1224 #J-18808-Ljbffr