Client Care Assistant
National Living Wage
Swanland, East Riding of Yorkshire
Medivet Swanland 24 Hour
Full Time, Permanent
Medivet has an exciting opportunity for a Client Care Assistant to join the team on a full-time, 40-hour per week basis with 1 in 4 Saturdays required.
The Swanland 24-Hour team currently consists of a passionate clinical director, a head nurse, a team of vets and RVNs, student nurses, patient care assistants, client care assistants, and administrative staff. We also have a fully functioning and dedicated night team staffed by experienced vets & RVNs to cover out of hours.
This role will be supporting the driven and caring team of Veterinary Surgeons, Nurses, and Patient Care Assistants.
As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during, and after every visit. A love of animals and their welfare is essential.
From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.
Prior medical or veterinary administration experience desired with a bubbly, can-do attitude and ability to work under pressure both independently and as a team.
This role will be National Living Wage if you’re aged 21 or over. National Minimum Wage if you’re aged under 21.
Benefits
* Health cash plan from day one (covering dental, physio, and optical services) with 24/7 Private GP Service.
* Life Assurance 3 x salary.
* Access to 24-hour counselling by phone or in person should you feel you need support.
* 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
* An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
* Interest-free Season Ticket Loan.
* Cycle to Work scheme.
* Discounts on Medivet products and services.
Role Accountabilities
Exceptional care is at the heart of everything we do at Medivet. In this role you will:
* Ensure the practice is ready for opening and closing, managing tills and card machines, alarms, voicemail, and systems.
* Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
* Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
* Ensure appointment slots are available for clients to book online.
* Carry out reception duties, greeting clients on arrival, and updating records.
* Process any repeat prescription order requests.
* Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
* Ensure online practice information is up to date, with accurate opening hours and current colleagues.
Your Skills and Experience
* Excellent client-facing and reception skills.
* Experience of working as part of a team and building positive working relationships.
* Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
* Able to prioritise a range of tasks and own workload.
* Good numeracy skills, with the ability to manage payments and cash up.
* Experience in using online appointment booking systems.
* Administration skills and experience.
* Trustworthy and responsible.
* Previous veterinary receptionist experience.
* Social media/website content management.
About Us
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. Join us and be part of our exciting plans for the future.
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