Pinnacle Group is seeking a Home Services Move Assistant to support our operations in creating an effective and positive workplace culture. The role focuses on delivering excellent customer service during moves, repairs, and maintenance, ensuring a high-quality housing management experience.
This is a full-time position, Monday to Friday, with a hybrid work pattern of 2 days in the office and 3 days remote.
Our Home Services team is a vital part of Pinnacle Service Families, managing 49,000 military family homes for the Ministry of Defence. We are committed to advocating for service families in everything we do.
Who We Are
Pinnacle Group is a leading UK provider of housing and neighbourhood services, managing communities where people live, learn, work, and play. We are a people-first, values-driven organization with a 30-year history of treating employees and customers with respect.
Who We’re Looking For
We seek a candidate who aligns with our core values of Trust, Respect, Involve, Challenge, and Deliver Excellence. The ideal candidate will be committed to maintaining the confidence of our clients and communities.
Key Responsibilities:
1. Understand the geographic areas to manage occupancy allocations and resolve family issues promptly and correctly.
2. Comprehend the housing allocation process and support measures, resolving issues effectively.
3. Understand the housing entitlement process and support measures, resolving issues effectively.
4. Manage patches in accordance with policy.
5. Handle Priority Calls efficiently.
Key Requirements:
* Strong organization and time management skills to meet deadlines.
* Ability to liaise confidently with internal teams, external agencies, and military personnel.
* Escalate issues to external or third-party providers as needed.
* Excellent organizational skills.
* Ability to build rapport with customers and stakeholders confidently.
Our Offer
We value diversity and encourage applications from all backgrounds, especially from communities we serve, including ex-armed forces personnel and their families.
Joining Pinnacle means becoming part of an inclusive culture that supports your growth through learning and development. We offer various benefits, including additional leave, pension plans, and retail discounts, depending on your role.
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