This is a really interesting Customer Service role, whereby no two calls or days will be the same and requires someone who has the ability to tackle various enquiries in a challenging role at times.
Location: Hybrid / Portsmouth – after probation you will have the opportunity to work 3 days from home and two days in the offices per week.
Salary: £25,000 rising to £29,500* Plus, fantastic benefits.
MUST BE ABLE TO START ON: 13th Jan or 10th February.
Hours of work: You will work 40 hours per week on a shift rota between 7.45 AM and 8.45 PM, Monday to Sunday.
Dynamite recruitment is proud to be working with a UK-based service provider who are looking to recruit Customer Service Advisors/Call Handlers to join a specialist team. As a Call Handler/Customer Service Advisor your tasks will include the following:
1. Assist a specialist team with managing client enquiries, via email and on the telephone.
2. Providing updates to customers.
3. Prioritising workload in terms of deadlines and importance.
4. Liaising with third parties both internally and externally to manage expectations.
5. Completing high volumes of highly important administration to support each client need.
6. Managing vulnerable, panicked, and challenging people and circumstances with professionalism.
7. Ensuring compliance is met.
The ideal Customer Service Executive/Call Handler will have/be:
1. Previous call handling, call centre, or customer support experience.
2. Experience coordinating and supporting a customer from start to finish.
3. Good communication skills.
4. The ability to multitask under pressure.
5. The ability to prioritise.
6. Good administration skills and experience.
7. Fully competent in using Microsoft Office.
To be considered, please submit your CV ASAP.
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