The Role in Brief
Your main role will be to chase and manage a debtor ledger of over 600 accounts via phone, email, and post to minimise overdue debt. Additional responsibilities include:
* Opening new customer accounts, including completing credit checks.
* Recommending accounts to be sent legal.
* Monitoring customers' credit limits.
* Responsible for weekly aged debt reporting to the credit manager and working to monthly targets to reduce aged debt.
* Dealing with customer queries and disputes, developing strong working relationships within the business to ensure all queries are dealt with in a timely manner, often liaising with colleagues (depot teams and field sales).
* Allocating and transferring payments.
Working hours are 8.30am to 5pm, with a 1-hour lunch break.
Benefits
* 25 days holiday, plus statutory holidays
* Inclusion in a profit share scheme
* An auto-enrolment pension scheme with employer contributions (from age 22, but voluntary enrolment can be made before this age. Opt-out available)
* Death-in-Service benefit of 2 x salary
* Healthcare cash plan
* MyAFI - a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work Scheme, Aviva private medical insurance, and holiday trading, to name a few
* Guaranteed Christmas bonus