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Northern Care Alliance NHS Foundation Trust
About
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate, and inspire to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Key details
Location:
Site: Royal Oldham Hospital
Address: Rochdale Road, Town: Oldham, Postcode: OL1 2JH
Contract type & working pattern:
Contract: Permanent
Hours: Full time - 37.5 hours per week
Salary:
Salary: £29,970 - £36,483 per annum
Salary period: Yearly
Grade: Band 5
Specialty: Main area: Directorate Support Manager
Interview date: 14/03/2025
Job Overview
A great opportunity has arisen for a full time Directorate Support Manager to join the Gynaecology Directorate. You will assist the Division in the development and implementation of policy, business planning, business objectives and service developments and assist service leads in meeting performance management requirements of the services, including RTT, cancer, Patient Flow, Sickness & Absence, quality and activity targets. You will undertake specific project work as identified by the Divisional Team.
You will support the Directorate in the monitoring of the theatre and outpatient capacity and utilisation of sessions and plan and monitor the use of the theatre lists to ensure maximum utilisation and work closely with the Consultant team to manage capacity and demand. You will assist in the investigation of complaints/incidents/PALS and maintain a flexible approach towards assisting in the general smooth running of the Department and support with patient flow by attending relevant meetings and escalating concerns.
Detailed Job Description And Main Responsibilities
You will provide updates to clinical leads on sickness & absence statistics within each specialty highlighting where there are particular issues. You will ensure medical staff are compliant with mandatory training and take necessary action for those not compliant. You will ensure the weekend on-call planning rota is completed and disseminated appropriately, and any changes are escalated where necessary.
You will produce Business Plans as and when required, chasing these up to timescales and deadlines and assist the Directorate Manager with the management of the RTT and cancer performance validation and support the achievement of the RTT and cancer standards. You will attend RTT and cancer performance meetings with directorate and clinical teams when required and support the tracking of patients and escalation of patient treatment in relation to delays in treatment.
You will liaise with the Directorate Manager where additional capacity is required for patients to be seen within appropriate timescales. Early escalation of potential capacity problems. Escalate issues which may impede compliance to the Directorate manager in a timely manner and collaboratively work up recovery plans.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential criteria:
* Educated to degree level or equivalent experience
* BTEC Certificate in Management or equivalent.
Desirable criteria:
* Business administration qualification, eg, NVQ 3.
* Knowledge of PRINCE principles
Experience
Essential criteria:
* Substantial experience of working within an acute trust.
* Experience of working within a waiting times/performance (RTT) environment
* Previous experience of working within an acute setting to support patient flow.
* Previous experience of problem solving skills.
* Ability to use a range of MS office packages
* Experienced user of all Patient Administration and Clinical Systems
Desirable criteria:
* Previous experience of working with clinical teams to support understanding of RTT and cancer rules
Knowledge
Essential criteria:
* Knowledge of National 18 week RTT Programme
* Knowledge of the implications on trust wide performance relating to RTT
* Knowledge of PAS (Patient Administration System) or other similar system appropriate to RTT pathway monitoring
* Knowledge of Cancer Pathway
Desirable criteria:
* Knowledge of a detailed understanding of the process flow from non-admitted to admitted in relation to RTT
* Knowledge of the relevance and importance of Quality Management Systems (QMS)
* Understanding of the NHS Operating framework
Skills
Essential criteria:
* Flexible approach to working patterns
* The ability to move around the hospital site
* Able to represent the Trust at local and national meetings
* Maintain confidentiality at all times
* Approachable
* Awareness of Health and Safety in the workplace
* Awareness of equal opportunity issues
* Must be able to access various locations
* To demonstrate the ability to plan and delegate in order to contribute to the provision of an efficient and timely service to the Trust
* Excellent interpersonal skills (verbal and written) and communication skills to liaise with all disciplines both on the telephone, in person and in writing
* Excellent Organisational Skills
* Able to deal with people in a sensitive, objective and articulate manner
* Ability to analyse and interpret complex data
* Implementing change within a performance agenda
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