Job summary The post holder will primarily provide Bank administrative and clerical support to the Radiology Department, involving direct contact with patients. The post involves data input into the EPIC and ICE computer systems. Main duties of the job Provide an efficient and effective service to both patients and other staff Maintain a customer care approach at all times. Support the introduction of Government, Trust, and Departmental quality and business initiatives. Actively encourage feedback as part of the departmental quality initiative Maintain the high standards of the department by contributing towards individual and team objectives Maintain good communication and relationships with a number of stakeholders including patients and other users of the service Convey factual information to patients, including children re: examinations; To input patient details accurately into EPIC. Deal with telephone enquiries from the public in a discreet manner with empathy and sensitivity. Liaise with GP practices, hospital staff and other associated agencies internally and externally of the Trust in a polite and courteous manner taking action where appropriate and passing information promptly to the appropriate staff. About us Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too. We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users. Frimley Health Trust benefits on Vimeo Date posted 02 April 2025 Pay scheme Agenda for change Band Band 2 Salary £14.25 an hour Incl WTD Contract Bank Working pattern Flexible working Reference number 151-NONCLIN-RAD-ADMIN01 Job locations Frimley Park Hospital Portsmouth Road Frimley GU16 7UJ Job description Job responsibilities Participate in departmental meetings. Attend training as and when required Act as mentor and trainer for new staff and support induction programme Check Patients in to appropriate appoints Provide high level of customer service. Please see Job Description and Person Specification for further information Job description Job responsibilities Participate in departmental meetings. Attend training as and when required Act as mentor and trainer for new staff and support induction programme Check Patients in to appropriate appoints Provide high level of customer service. Please see Job Description and Person Specification for further information Person Specification Qualifications Essential 5 GCSE or Equivalents A-C Desirable NVQ in customer care or equivalent qualification Experience Essential oPrevious reception duties oCustomer care/dealing with the public face to face or by telephone Desirable oKnowledge of the Health Information Systems Skills & Knowledge Essential oFlexible - able to work on own initiative and within a team oGood telephone manner oAbility to work to deadlines. Able to work on own initiative and prioritise workload oAbility to prioritise work and to adapt to changing circumstances. oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere. oAbility to work without supervision Person Specification Qualifications Essential 5 GCSE or Equivalents A-C Desirable NVQ in customer care or equivalent qualification Experience Essential oPrevious reception duties oCustomer care/dealing with the public face to face or by telephone Desirable oKnowledge of the Health Information Systems Skills & Knowledge Essential oFlexible - able to work on own initiative and within a team oGood telephone manner oAbility to work to deadlines. Able to work on own initiative and prioritise workload oAbility to prioritise work and to adapt to changing circumstances. oQuick thinking. Ability to respond to routine/special requests to distinguish those to be referred elsewhere. oAbility to work without supervision Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Frimley Health NHS Foundation Trust Address Frimley Park Hospital Portsmouth Road Frimley GU16 7UJ Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)