Overview
We are now seeking for a Helpdesk Operative to join us on a permanent basis at our Cirencester site.
Responsibilities
Key Responsibilities and Accountabilities:
* To provide a first point of contact for sites, contractors and clients in a fast-paced working environment.
* To monitor the successful running of the day to day running of the account.
* Answering calls from sites, clients and contractors.
* Raising jobs on an internal computer system.
* Monitoring work orders from logging them to completion.
* Liaising with contractors for updates.
* Uploading costs on the system and chasing approval.
* Monitoring planned maintenance and checking certificates.
* Monitoring various email inboxes and responding to queries.
* Run and send reports.
* Managing contractor’s payment approvals.
* Invoice Validation.
* Any other ad hoc duties as advised by Line Manager.
Qualifications, Experience, Knowledge and Skills
The knowledge, skills, qualifications, and experience relevant to the position are:
* Experience in a customer service environment.
* Clear communication skills and a professional telephone manner.
* Knowledge of MS Word, Excel, Outlook.
* Able to work as an individual and use own initiative and as part of a team.
Core Management Competencies
* Teamwork - actively contributes to the team and strives to improve teams’ effectiveness through personal commitment.
* Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales.
* Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances.
* Commercial Awareness – understands the importance for managing costs and expense, applying the necessary controls.
* Risk Management – is aware on the impact on risk to the business and applies the necessary controls.
* Adaptability – is responsive and open to changing circumstance.
* Drive for Excellence – aims to deliver a high standard of work.
* Self-Motivation and Development – is confident in own ability and is motivated to deliver, using opportunities to further develop.
* Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction.
When you join us you will receive:
* Salary: £24,985 per annum.
* Up to 4% bonus scheme, subject to achievement of targets.
* Group personal pension scheme of matched contributions between 5% and 6%.
* 25 Days Annual Leave + Bank Holidays.
* Life Assurance.
* Access to state-of-the-art training academy.
* Funded Training Sponsorship Scheme.
* Refer a Friend reward scheme.
* Cycle to Work Scheme.
* Health Cash Plan.
* Up to 10% off B&Q/ Trade Point.
* 20% off Nuffield Fitness and Wellbeing Centres.
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Requisition ID
2024-6449
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