About The Role
Take Your Career in Contract Management to the Next Level!
Intercity Technology is recruiting for a highly skilled and motivated Contracts Manager to manage, maintain, and develop our contractual agreements across our diverse supplier and customer ecosystems. We are looking for a professional to ensure our contracts are robust, compliant, and commercially advantageous, contributing to the commercial growth and operational resilience of our business.
Key Responsibilities as a Contracts Manager:
* Draft, Negotiate, Review, and Manage Contracts:Handle a broad portfolio of contracts, including customer agreements, supplier contracts, MSAs, SaaS agreements, SLAs, NDAs, renewals, and amendments.
* First Point of Contact:Act as the first point of contact for all contractual matters and queries.
* Contract Register and Milestone Tracker:Maintain an organised, auditable contract register and key milestone tracker.
* Compliance:Ensure compliance with internal governance, group policies, and applicable laws and regulations such as GDPR, Data Protection, and Ofcom.
* Contractual Advice:Provide clear, pragmatic contractual advice to internal stakeholders while addressing emerging regulatory risks across procurement, finance, sales, delivery, and senior leadership.
* Support Procurement and Bid Teams:Assist with the evaluation of commercial terms and tender documentation.
* Process Improvements:Drive improvements to contracting processes, templates, playbooks, and internal workflows.
* Automated CLM Systems:Support the development of automated contract lifecycle management systems (CLM).
Key Skills and Experience:
Education and Qualifications:
* Bachelor’s degree in Law, Business, or a related field.
Experience and Knowledge:
* Minimum 3 years’ experience in contract management, legal support, or commercial operations within a B2B or technology-led organisation.
* In-depth understanding of commercial and contractual law principles.
* Experience managing both supplier and customer contracts, ideally within the technology, telecoms, or MSP sector.
* Ability to negotiate complex terms and conditions independently and pragmatically.
* Familiarity with standard contract types including software licensing, service agreements, data processing, and cloud solutions.
* Strong organisational skills and attention to detail with the ability to manage multiple concurrent contracts.
Competencies and Skills:
* Strong business and financial understanding, with the ability to align contract performance with commercial objectives.
* Highly skilled in negotiating contract terms, balancing risk and opportunity, while maintaining strong relationships.
* Ability to identify and resolve complex contract issues quickly and effectively, with a focus on continuous improvement.
* Meticulous in contract analysis and performance monitoring, ensuring accuracy and adherence to contractual terms.
* Ability to take initiative, lead projects, and manage cross-functional teams to deliver results on time and within scope.
What We Offer:
* 33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
* Annual pay reviews.
* Holiday buy scheme.
* All-company bonus scheme.
* Death in service cover.
* Employee assistance programme.
* Company pension.
* Active social calendar.
* A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
* Customer Net Promoter Score of +92
* Gold Award Investors in People Accreditation
* 3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
o The no. 1 best telecoms company to work for
o 9th best mid-sized company in the UK to work for!
o 7th best company in the West-Midlands to work for!
* Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
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