2 nd Line Support Engineer (SC Cleared)
6 Months
Umbrella
Onsite 5 days a week (Derby)
7.5 Hour days
Our client is looking to recruit a 2 nd Line Support Engineer on a 6-month contract. This is a contract role that is Inside IR35. The core purpose of the 2 nd Line Support Engineer role is providing second level support to users of IT equipment (desktop, laptops, tablet devices, mobile devices and all associated peripherals and software).
Role Overview:
* Providing face-to-face technical support to users of IT equipment.
* Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems.
* Maintaining accurate records of all issues with resolution and contact details.
* Installation and routine maintenance of IT equipment including software.
* Build or rebuild of IT equipment.
* Diagnosing and solving hardware/software faults.
* Analysing incidents reported to spot trends and underlying issues.
* Moves and changes of IT equipment.
* Identify potential improvements in how technology can be used to support the business.
* Participate in testing new applications and hardware as required.
* Required to use various custom tools/software associated to our client.
Requirements:
* Experience providing IT support to users at all levels.
* Excellent analytical skills to quickly assess situations, their impact and options for resolution.
* Ability to work under pressure and deliver within limited timescales.
* Experience working on a wide number of projects.
This role may include the need for travel to our clients' external sites outside Derby.
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