About the Role
BaxterStorey UK is seeking a General Assistant to join our team. As a General Assistant, you will be responsible for delivering exceptional customer service and providing a warm and welcoming environment for our customers.
Key Responsibilities
* Delivering outstanding customer service by greeting customers in a friendly and professional manner
* Preparing and serving a variety of coffee beverages, teas, and other drinks using the correct methods, equipment, and to our standards
* Sharing the story of our menu and providing recommendations to customers and being aware of allergen procedures
* Maintaining the cleanliness and organisation of the coffee bar and surrounding areas in line with cleaning schedules, company, and COSHH standards
* Following all health and safety and food safety guidelines and procedures
* Monitoring stock levels and restocking supplies as needed
* Using till systems for taking payments and customer orders
* Providing exceptional customer service and resolving any customer issues or complaints
* Assisting the team with other tasks as needed
Requirements
* A friendly, outgoing personality with a passion for delivering outstanding customer service
* A great work ethic and an even greater smile
* Good listening and verbal communication skills
* Able to work according to the BaxterStorey core values
* Prior experience in a similar role, especially in the food service industry, is an advantage
About Us
BaxterStorey is a leading hospitality company that has been creating beautiful spaces, exciting menus, and friendly teams for almost 20 years. We are committed to delivering exceptional experiences to our customers and creating a culture that values diversity, inclusion, and equity.