Customer Services Advisor - Portsmouth 396R
To help you prepare, below is a rundown of what to expect during the selection process:
* Eligibility form
* Application form
Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: ***************@hmrc.gov.uk– Use the subject line to insert appropriate wording for example – ‘Please re-open my application – 378643 & vacancy closing date 3rd December 2024.
After submission of the first stage of your application, you will be invited to complete a Civil Service Customer Service Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Guidance and details on how to access the test will be given to you before you take it. Please allow yourself plenty of time to complete it, as there will be no technical help or guaranteed assistance after 08:00am on 03/12/24.
Please complete the online test as soon as possible (within 24 to 48 hours is recommended). The closing date for the test is 14:00 on 03/12/2024. If you fail to complete the online test before the deadline, your application will be withdrawn.
As part of the application process, you will be asked to complete a CV. Further details around what this will entail are listed on the application form.
If you are invited to an interview, it will be a video interview, based on Civil Service Strengths. We will send you full instructions on how to access it, what ID you’ll need to show us, and what it involves. Please read through these carefully; it will help you to be fully prepared.
After you receive your interview invite, you’ll have 7 days to complete and submit the interview. If you won't be able to do this in time, please contact us with your reasons before the deadline at ***************@hmrc.gov.uk.
Important information for existing HMRC contractual homeworkers:
Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.
Terms and Conditions
Customer-facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.
The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.
Questions relating to an individual application must be emailed as detailed later in this advert.
Feedback will only be provided if you attend an interview or assessment.
#J-18808-Ljbffr