Job Title: Desktop IT Support Engineer Contract Type: Inside IR35 Length: 2 or 3 Months Location: Bristol based- fulltime onsite requirement Rate: £250 per day About the Role The Digital, Data & Technology Group is seeking two skilled 1st and 2nd line Desktop IT Support Engineers to join their team on a fixed-term basis. These roles are focused on providing critical support during a Windows 11 rollout project while ensuring minimal disruption to users. You will play an integral part in deploying devices, troubleshooting technical issues, and collaborating with cross-functional teams to deliver a smooth and efficient transition. Key Responsibilities Deliver 1st and 2nd line desktop support to end users. Assist with the installation, configuration, and support of Windows operating systems on devices. Troubleshoot and resolve issues related to the Windows 11 deployment. Swap out devices as required and address ongoing technical issues for users. Work closely with IT teams to minimize disruption during installations. Provide technical support and training to end users post-deployment. Support the creation of detailed deployment documentation and reports. Conduct compatibility assessments of hardware and software. Collaborate with the project manager, project team, and stakeholders to meet deployment deadlines. Key Skills and Experience Proven experience in device deployments, particularly with Windows operating systems. In-depth understanding of Windows deployment processes and tools. Strong technical troubleshooting and problem-solving abilities. Excellent communication and teamwork skills. Ability to work independently and manage time effectively. Experience working with ITSM systems and reporting tools. Prior experience in the Higher Education (HE) sector is advantageous, but not essential. Rates depend on experience and client requirements