We are looking for an experienced and highly organised Operations Manager to join our dynamic team at Herschel Medical Centre. This is a key role, ensuring the smooth day-to-day running of the practice, optimising operational efficiency and supporting the delivery of high quality patient care.
Main duties of the job
* Practice Operations
* Staff Management
* Compliance and Governance
* IT & Systems Management
* Process Improvement
* Liaison and Communication
* Deputise for Practice Manager
About us
Herschel Medical Centre is a large, progressive practice situated in central Slough. Our diverse multidisciplinary team is committed to providing high quality patient care.
Job responsibilities
Practice Operations: Oversee the daily running of the practice, ensuring an efficient and well-organised working environment.
Staff Management: Lead, support and develop non-clinical staff, including recruitment, training and performance management.
Patient Services: Ensure excellent patient experience by managing appointment systems, handling complaints, and optimising workflows.
Compliance and Governance: Ensure the practice meets all regulatory requirements including CQC standards, health and safety regulations and GDPR compliance.
IT & Systems Management: Oversee the use of clinical systems (EMIS), ensuring smooth operations and troubleshooting technical issues.
Process Improvement: Identify opportunities to enhance efficiency and implement best practices to improve service delivery.
Liaison and Communication: Act as a key point of contact between the practice and external stakeholders.
Provide assistance to and deputise for the Practice Manager.
Person Specification
Experience
* Previous experience in an operations, practice or business management role within a healthcare setting (ideally a GP Practice).
* Strong leadership and people management skills with the ability to motivate and develop a team.
* Excellent organisation and problem-solving abilities.
* Knowledge of NHS regulations, CQC requirements and data protection policies.
* IT proficiency, including experience with GP clinical systems (ideally EMIS) and Microsoft Office.
* Ability to work under pressure, manage multiple priorities, and adapt to a fast-paced environment.
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