Job purpose:
* To enable service users with individual needs to improve their quality of life and be part of their communities.
* To promote independence, wellbeing, rights,responsibilities and choice among service users.
* To provide day to day care and support to enable the individuals who use our services to live as independently as they wish.
Key accountabilitiesQuality - To maintain a high level of quality in service provision by:-
* Meeting quality expectations and agreed performance criteria
* Participating and utilising management information and information collection systems as appropriate.
* Contributing to the continuous improvement of the service.
Own Development - To continuously review own performance anddevelopment needs to assist growth and development by:-
* Participating in open two-way dialogue during Performance Management meetings agreeing own task and development objectives and reviewing these and overall performance against the competency framework and skills profile for the Support Worker role.
* Participating in training and other development opportunities as agreed with your line manager.
* Health and Safety & Risk Management - To ensure a safe working environment for self and colleagues by:-
* Ensuring good standard of housekeeping is maintained in own area
* Ensuring risk assessments are completed when appropriate
* Taking personal responsibility for own safety e.g. reporting concerns, ensuring appropriate vaccinations and eye tests etc. are obtained
* Complying with all H&S policies and procedures including serious untoward incidents and accident reporting
Compliance - To ensure compliance with internal and external standards and codes of conduct by-
* Meeting all regulatory requirements
* Comply with our Code of Conduct, policies and procedures
* Miscellaneous - To undertake any other duties reasonably requested by the line manager.
Service Users - To proactively deliver a high quality/person centred service provision that meets the needs of service users by:-
* Supporting individuals with their personal care, which may include skin care, bathing or showering, shaving, oral care, intimate care and continence (including management of bladder and bowels), dressing/undressing and hair care.
* Supporting individuals with housekeeping duties, such as cooking, cleaning, laundry, ironing, washing dishes and running errands; carrying out these tasks in full when individuals are unable to do so.
* Promoting peoples rights and responsibilities
* Working as an effective member of the team
* Providing advice and information for service users and others where appropriate
* Delivering agreed support packages to quality standards
* Liaising with external professional groups e.g. GPs, Social Services, etc.
* Ensuring record keeping is maintained to the required standard at all times and contributing to service monitoring requirements.
* As appropriate, supporting services users to take their prescribed medication on time assisting them where necessary
* Ensuring full risk assessments and risk management is delivered effectively.
* Ensuring that work is undertaken in line with Health and Safety requirements
* Assisting the facilitation of effective care pathways
* Supporting individuals to achieve goals and objectives as set out in their care/support plans
* Supporting and enabling individuals to access community based services and facilities
* Service Support - To assist in the implementation, development and delivery of the service by:-.
* Participating in the induction of new colleagues when required.
* Delivering all tasks on time and to agreed quality standards
* Participating in the service user reviews with line manager or other colleagues.
* Service Development & Quality - To work collaboratively to develop the service by:
* Ensuring the service and the wider organisation of ours is represented in a professional manner at all times.
* Proactively contributing to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
* Ensuring day to day delivery of service provision embeds and extends our person centred approach.
* Empathy and Support - To provide empathy and support to service users by working with service users in a person-centred way, to meet needs, personal goals and aspirations
* Encouraging service users to achieve their potential
* Promoting independent living through service users personal choice, advocacy and support
* Taking account of the views of service users families, carers and significant others.
Sector Quality Standards - To ensure all services are delivered in accordance with recognised standards by: -
* Ensuring all services are delivered within CQC and/ or Supporting
* People standards as appropriate.