A&P Group – Falmouth
Seasonal Cruise Operative (Fixed-term contract April-October)
Do you have great communication skills and enjoy working with people from different parts of the world? If so, we have the opportunity for you.
We are looking for an enthusiastic and customer-focussed Cruise Operative to join our team on a fixed-term basis from April-October. In this role you will ensure guests have a seamless and enjoyable experience from arrival in our port to departure.
Who are we?
A&P Falmouth is one of the world's largest natural deep-water harbours and home to Falmouth International Cruise Terminal, the gateway to the Duchy of Cornwall. We welcome passengers from all over the world through our cruise berth in Falmouth Harbour. The Falmouth cruise season for 2025 is expected to welcome over 50 cruise ships and more than 50,000 passengers.
What you will do:
In this role, you will provide a warm and professional welcome to cruise guests upon arrival, you will:
* Maintain a high standard of customer service, responding to guest enquiries in a friendly and helpful manner
* Assist with setup for cruise days, including preparing the Tourist Centre and restocking cruise materials
* Offer clear directions, guidance on shuttle bus services and assistance with taxi bookings
* Support crowd management to ensure a smooth and safe flow of guests
* Assist in coordinating the Cruise Team during peak times
* Work closely with Cruise Supervisors to assist with operational tasks as needed
What we are looking for:
* Excellent communication skills and confidence interacting with the public
* A friendly, approachable and professional demeanour
* Strong organisational skills and attention to detail
* Basic computer literacy for handling bookings and guest enquiries
* Ability to adapt to an ever-changing environment and stay calm under pressure
* Ability to work as part of a team
* Willingness to work various shifts including weekends
Why join us?
* Salary based on experience and what you bring to the role.
* Benefits including:
o Minimum 25 days annual leave plus bank holidays
o 4% pension contribution and a generous death in service benefit
o Life cover at 7x your basic salary
o Cycle to Work Scheme
o Employee Assistance Programme
Due to the nature of the work we undertake, all successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check and attain Security Check (SC) Clearance as part of pre-employment checks, further information on this can be found here.