Job summary
Medical Examiners carry out independent scrutiny of deaths to establish the correct cause of death and identify cases where further investigation into the circumstances of that death is necessary, supported by Medical Examiner Officers who review and analyse information relating to the circumstances of death and care provided. Managed by Senior Medical Examiner Officers who are the operational and implementation lead for each area. This role will support these roles by providing administrative support and liaising with stakeholders such as Health Boards, Primary care and Coroner Services in the provision of relevant and important information. Be responsible for dealing with requests and providing information from organisations such as Health Bodies, Coroners, Registrars and the bereaved.Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team. Provide information to relatives of deceased patients, healthcare professionals and the Coroner and Registration Services in relation to operational competently with IT systems including Microsoft Excel and Datix and to keep up to date with the latest software and technological developments.
Main duties of the job
Provide efficient and effective secretarial, organisational and administrative support for the MES Senior Medical Examiner Officer and Medical Examiners Service team.
Ability to prioritise work and deal with competing demands and interruptions.
Manage day to day tasks and acting as the first point of contact for any enquiries from stakeholders and other relevant organisations, taking detailed and accurate messages ensuring that matters are attended to in an appropriate and confidential manner.
Organise, distribute and deal with all correspondence, including electronic filing as appropriate.
Be responsible for dealing with requests for information from organisations such as Health Bodies, Coroners, Registrars and the bereaved. Solve delegated problems logically and make decisions appropriate to the level of the post.
Assist the service on the preparation and coordination of audits and distribution of reports throughout the service.
Help coordinate the venue and event planning and management for events, meetings and conferences set up by MES and therefore the occasional requirement to travel to other locations in Wales.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
At NHS Wales Shared Services Partnership we have high standards and expect everyone to embrace our values of Listening & Learning, Working Together, Taking Responsibility & Innovating, whilst ensuring trust, honesty and compassion are implicit in everything that we do. We are adaptable, agile and flexible and pride ourselves on being a learning organisation - one where it is safe to make mistakes, where blame is replaced by opportunity, learning and improvement. innovation is built into everything that we do.
We recognise our people regularly and have an Appreciation Station, to encourage staff to applaud exemplary behaviour in one another, alongside an Annual Staff Recognition Award ceremony aligned to our values. We respect and value our people and strive for a culture of compassion and inclusivity.
We are a bilingual organisation, and we have a team of Change Champions who advocate 'This is Our NWSSP' our principal change programme. Similarly, PROUD is our new staff network welcoming LGBT+ colleagues and allies to come together in a safe space for discussions, event planning and the opportunity to build supportive networks. We have a comprehensive benefits package where there is something for everyone, supporting health, engagement and wellbeing and includes an Employee Assistance Programme. We have over 30 Mental Health First Aiders and work in partnership with local and national organisations to ensure the well-being and resilience of our people.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
1. NVQ Level 3 in business administration or management related subject or equivalent administrative experience.
2. Knowledge and experience of Microsoft Office, e-mail and internet and the ability to adapt computing skills to new software as required.
Desirable
3. ECDL qualification or equivalent experience and or qualifications.
4. Knowledge of Datix and Share Point.
Experience
Essential
5. Experience of working in an administrative role / office environment.
6. Experience of working in an environment under pressure and to strict deadlines.
7. Experience of working in Multi-disciplinary teams
Desirable
8. Experience of working within the NHS.
Aptitude and Abilities
Essential
9. Excellent organisational skills
10. Excellent communication and interpersonal skills
11. Ability to effectively organise and prioritise competing tasks
Values
Essential
12. Adaptable to change
13. Professional manner
14. Ability to use own initiative and work alone/unsupervised as well as being a team player
15. Ability to prioritise
16. Ability to work to meet deadlines
17. Strong communication skills
18. Good organisational skills
other
Essential
19. Able to work hours flexibly
20. Able to agile work
21. Ability to travel within geographical area
Desirable
22. Ability to speak Welsh