Summary
Team Support Manager - Foods - Altrincham (92877)
All the details
Permanent Position
Full Time - 37.5 hours per week
Rate of pay - £13.05 per hour plus £3.00 per hour Unsocial Premium (For hours worked between 22:00 and 06:00)
This is a vacancy for a Team Support Manager in the Foods Department at the Altrincham Store (WA14 1RH)
Due to the nature of this role candidates MUST be over 18 years of age.
Working Pattern:
Week 1:
Monday 05:00 - 13:00
Tuesday 05:00 - 13:00
Wednesday 05:00 - 13:00
Friday 05:00 - 13:00
Saturday 05:00 - 13:00
Week 2:
Sunday 05:00 - 13:00
Tuesday 05:00 - 13:00
Wednesday 05:00 - 13:00
Thursday 05:00 - 13:00
Friday 05:00 - 13:00
Purpose
* Duty Manage in the absence of the next level Leader when required
* Champion new ways of working within stores through an open mindset and positive attitude
* Lead colleagues in delivery of task prioritising customer first
* Plan, allocate and follow through on delivery of task to a consistent standard across the store
* Drive on the job productivity
* Support colleagues through coaching and feedback
* Use MI to take action to drive performance
* Help maintain a safe and legal environment for colleagues and customers
* Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often
Key Accountabilities
* Deliver great standards and service by putting the customer first
* Act on customer feedback to deliver improvement
* Ensure the delivery of brilliant basics
* Coach the team to deliver excellent standards of product presentation
* Support the delivery of plan A
* Provide regular and timely feedback to line manager to support colleague performance
* Support with the training and coaching of colleagues maximising digital tools and channels
* Identify colleagues for recognition and celebrate success within the store
* Provide feedback to BIG to improve colleague experience
* Support the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action
* Role model new ways of working through the use of digital tools
* Allocate resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
* Deliver operational excellence ensuring all processes and tasks are delivered in line with business expectation
* Maintain a safe and legal store environment
* Support visual merchandising updates across all launches, events and campaigns
Key Capabilities
* Understand how M&S operates, its strategy, future and the role they play
* Effectively manage own reactions and responses around change
* Help colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
* Set performance objectives for self in conjunction with line manager and in line with business plans
* Take accountability for planning and managing own work efficiently to ensure objectives are met
* Treat all colleagues fairly, understanding that different people will provide different perspectives and have different needs
* Build positive relationships by being a good listener and getting to know people by establishing a connection
* Be in control of their own reactions and consider how to share their perspective to create better reactions for the team
Technical Skills/Experience
* Support the delivery of excellent customer service and KPI’s across the store
* Good level of digital capability and can access and utilise relevant systems
* Good knowledge of the commercial operation, brilliant basics and operational excellence
* Current working knowledge of all VM principles
* A good communicator with the ability to build relationships and work within a team
* A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing
* Maintain high presentation standards, attention to detail and deliver on time, right first time
* Interpret data relevant to the role
* Demonstrate flexibility and adaptability to change
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Retail
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