We are looking for a great individual to join our fantastic client in the South East as an Account Support Co-Ordinator (Hybrid - 1 day a week on-site). Experience within the financial services, insurance, or utilities industry would be the best crossover. Working as part of a wider sales team, you will support the customers and sales team.
Duties & Responsibilities:
1. End-to-end query resolution, working as part of the wider sales team on any late payments.
2. Support the brokers and customers with any tasks, queries, and services required.
3. Investigate any issues including billing, payment, and refunds.
4. Recommend and retain business from satisfied customers.
5. Respond to relevant and complex queries and deliver excellent service.
6. Evaluate information received regarding outstanding debt and bring queries to a resolution.
7. Agree on performance targets and work towards successful achievement.
8. Liaise with overseas partners in the collection of their debt.
9. Assist in month-end closure of receipting, allocations, and broker reconciliations.
10. Feedback regular progress to customers - keeping everyone informed.
11. Support sales and marketing events.
Specific Technical Skills & Competencies:
1. Credit control experience within insurance, financial services, or utilities within a Business to Business (B2B) environment preferred.
2. Good working experience of Excel and Word.
3. Sales support experience.
4. Strong analytical skills.
5. Good relationship-building skills both with internal and external stakeholders.
6. MS Office Excel to Intermediate level (pivot tables and lookups).
Please share a CV with (url removed).
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