We are hiring an Offsite Support Technician to join our growing team in Portadown. The post holder will conduct all assigned on and off site activities for our global customers. It is estimated that travel requirement could be in the region of up to 2 weeks per month, although during periods of high demand more travel may be required. When there is no offsite travel required, the successful candidate will conduct operations at their home site. Responsibilities Attend and complete activities at global customer MRO/OEM sites and provide training to appropriate personnel Implement Service Bulletins at customer sites in accordance with P145 Regulations Support the Commercial team by setting up and demonstrating TAS products at customer locations Enhance working relationships with our customers and feedback relevant information to internal stakeholders in order for us to improve our service offering Receive, repair and return warranty repair units from Customers Maintain accurate records and reports, generating repair documentation in accordance with P145 & 21G procedures and with customer as appropriate Maintain tooling and workshop in accordance with HSE & Quality procedures Conduct root cause analysis of any reported issues Compile delivery reports and KPI's Reward Competitive salary Annual bonus (linked to company performance) 33 days annual leave 37.5 hours per week £5,000 employee referral bonus (role dependant) Health cash plan Contributory salary sacrifice pension scheme Cycle to Work Scheme Life Assurance Scheme at x4 gross salary Employee Recognition scheme Long Service Awards Wellbeing Initiatives Discounted Gym membership Local charity / sponsorship activities Learning and development opportunities Requirements Essential 1 years’ experience within the TAS operations environment and detailed knowledge of seat final assembly techniques, cosmetic requirements, functional testing and trouble shooting. Excellent technical knowledge and the ability to apply this knowledge to solve practical problems. Excellent verbal and written communication skills as well as confidence and professionalism when dealing with customers and stakeholders. Strong IT skills, particularly Microsoft Office. Ability to work under pressure and to tight deadlines. Ability to work on own initiative but also as part of a team. Excellent attention to detail, organised and time management skills. Flexibility to undertake regular travel, sometimes at short notice. Availability to travel to attend customer support activities at global customer sites, often at short notice. Desirable P145/21G training or experience. Human Factors training. A technical/engineering qualification. We reserve the right to enhance criteria on shortlisting. Thompson Aero Seating is an Equal Opportunities employer. The closing date for applications is the 29th September 2024 at 17:00. For further infomation contact careersthompsonaero.com