About UsBats are remarkable and essential to our environment. The Bat Conservation Trust (BCT) is the foremost non-governmental organisation dedicated to bat conservation and habitat protection. Our mission is to secure bats' future in a changing world.BCT actively works on a range of initiatives to create a better world for bats. We're passionate about preserving these unique creatures and are committed to welcoming like-minded individuals who share our dedication.We are now looking for a Helpline Manager to join us on a full-time, permanent basis, working 30 - 37.5 hours per week over four or five days.The BenefitsSalary of £31,000 - £35,711 per annum, depending on experience 25 days’ annual leave plus bank holidays Employee Assistance Programme Eye Care Vouchers Flex Time Policy Cycle SchemeThis is a fantastic opportunity for experienced leader and project manager with great financial acumen to join our dedicated team, ensuring that we deliver outstanding helpline services.You’ll be supporting a vital conservation effort, making a real difference for bat populations while leading a team that inspires the public to care for these fascinating creatures.With opportunities to develop your leadership skills, manage vital projects, and engage with various stakeholders, this is your chance to grow and make a meaningful impact.So, if you’re passionate about conservation and are ready to lead a key service, apply todayThe RoleAs the Helpline Manager, you will lead and manage the National Bat Helpline team, overseeing the delivery of services, managing resources, and ensuring efficient operations.You will develop strategies to manage workloads, ensure staff meet performance expectations, and foster a positive working environment.Additionally, you will oversee budget management and work on securing future funding to ensure the long-term sustainability of the helpline.Additionally, you will:Line manage helpline staff, ensuring adherence to roles and shifts Monitor and allocate resources to meet peak demands Manage helpline budgets, income, and expenditure Develop and maintain relationships with funders, including Natural England and Defra Ensure compliance with operational standards and report to stakeholders Oversee the management of database systems and phone softwareAbout YouTo be considered as the Helpline Manager, you will need:Experience in a similar role Project management experience Experience of leading and managing a team Financial management and budgeting experience Excellent communication and interpersonal skillsThe closing date for this role is 28th October 2024.Other organisations may call this role Helpline Team Manager, Conservation Helpline Manager, or Environmental Services Manager.Webrecruit and the Bat Conservation Trust are equal opportunities employers, value diversity, and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.So, if you want to join us as the Helpline Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.