Contract : Part time
Supervisor – IKEA Last Mile Contract (4 on 4 off) – £32,000 PA
Location: Croydon
Salary: £32,000 per annum – equivalent to approx. £14.00 per hour (based on 234 working days per year, 12-hour shifts)
Shifts: 4 on 4 off – excellent work-life balance!
About the Role:
We are recruiting for an experienced Supervisor / Shift Manager to join a prestigious Last Mile delivery contract for IKEA. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys managing teams, and is committed to delivering operational excellence.
As a Supervisor, you will have overall responsibility for managing customer stock, leading a dedicated team, and ensuring efficient last-mile deliveries. You will work closely with senior management, internal departments, and the customer to meet service standards and drive continuous improvement.
Key Responsibilities:
✅ Operational & Customer Management:
Manage customer stock from receipt to final delivery (IKEA and other clients).
Work with Senior Operations Manager to control operational costs and achieve budget.
Develop and manage KPIs aligned with customer SLAs.
Be the main point of contact for IKEA and other stakeholders.
Lead and manage store trunking operations (LCD transport).
✅ Team Leadership & Development:
Provide strong leadership and direction to on-site teams.
Motivate, coach, and develop a high-performing Hub team.
Conduct 1-2-1s, PDRs, and manage individual/team performance.
Manage absence, overtime, and succession planning.
✅ Process Improvement & Compliance:
Drive a culture of continuous improvement, including process and cost efficiency improvements.
Lead the investigation of stock issues, missing and damage reports.
Manage subcontractor relationships and their KPIs.
Ensure full compliance with Health, Safety, Security, Environmental standards, including IWAY and vehicle compliance.
What We’re Looking For:
Proven experience in supervisory/management roles, preferably within Last Mile or logistics.
Strong team management, coaching, and leadership skills.
Excellent understanding of stock management, transport planning, and customer service.
A natural problem solver and continuous improvement mindset.
Confident communicator with the ability to build effective relationships.
Benefits:
✔ Competitive salary of £32,000 PA (approx. £14.00/hr).
✔ 4 on 4 off shift pattern – promoting work-life balance.
✔ Opportunities for career progression and leadership development.
✔ Dynamic, supportive team environment.
✔ Ongoing training and development.
Interested?
If you're an experienced Supervisor/Shift Manager ready to take on a new challenge, apply today!
Or contact us for more details about this fantastic opportunity.
Benefits
* 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
* Canteen
* Ongoing Assignment
* Overtime Available
* Training Provided
* Weekend Work
Croydon
Croydon
croydon@thebestconnection.co.uk
Call Deanne or Megan on 02082560120