Are you looking for a new opportunity? We are currently seeking an enthusiastic part time/full time Receptionist/Prescription Clerk to join our friendly team.
In this role, you will assist with the smooth running of reception, dealing with telephone and face-to-face requests and queries.
Ideally, we are looking for someone with previous medical receptionist experience, although applicants with transferable skills should also apply as full training will be given.
Main Duties of the Job
The ideal candidate will be pro-active, flexible, able to prioritise their workload, and show initiative. Ideally, you will have used or have knowledge of the SystmOne clinical system and have previous receptionist experience along with a caring attitude.
You will be required to prioritise calls, take accurate messages, and direct patients to the correct service. Provide general assistance to the practice team and project a professional and calm image to patients and other visitors.
About Us
We offer a competitive rate of pay, 25 days annual leave plus bank holidays, pro rata, NHS pension enrolment, and on-site free parking.
Job Responsibilities
The Receptionist(s) will assist with the smooth running of reception, dealing with telephone and face-to-face requests and queries. Responsible for all front-of-house services and patient signposting.
The ability to use own judgement, resourcefulness, and common sense, work under pressure whilst remaining calm is essential, as is the ability to work as part of a team. A flexible and cooperative approach is essential.
Adhering to health and safety, confidentiality, policies, and procedures.
Reception Duties and Responsibilities:
1. Answering the telephone in a professional manner aiming to answer calls in a timely manner and within 3-5 rings where possible.
2. Assist patients with their queries and signpost them to the most appropriate appointment or service.
3. Prioritising whether calls are urgent or routine and booking patients face-to-face and via telephone adhering to book-on-the-day slots.
4. Taking accurate and relevant telephone messages.
5. Daily use of the SystmOne clinical system.
6. Deal with all enquiries at the front desk and explain practice policies, giving patients the appropriate paperwork where necessary and taking payment when required.
7. Dealing appropriately with visit requests and emergency calls.
8. Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
9. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
10. To have a thorough knowledge of all practice procedures.
11. Registration of temporary patients.
12. Open incoming mail and forward to the appropriate person/team.
13. Ensure internal mail and samples are sent with the delivery.
14. Record and pass on messages to clinicians via tasks.
15. Process repeat prescription requests in accordance with practice guidelines.
16. Promote and provide patients with the help and services the Practice can offer which will enable a better patient experience.
17. Effectively manage own time, workload, and resources.
18. Liaise with other parties, such as the pharmacy or other healthcare workers, in a courteous manner as required for patient care purposes.
19. Ensuring that all public areas are kept tidy and safe at all times.
20. Fulfil the practice premises requirements on your appointed days. This includes opening up, locking up, ensuring the building is secure and operating the burglar alarm.
21. Liaise with the management team to identify shortfalls in service provision to improve services to patients or improve the efficiency of the practice.
22. Attend meetings and undertake further training as required. Such meetings and training may be outside the normal working hours of the postholder.
23. Any other duties appropriate to the post as delegated by the Reception Manager, the operational manager, or GP Partners.
24. To work in accordance with written protocols.
25. Working as a flexible member of the team to ensure the smooth running of the practice. This may include working overtime to cover absent colleagues or taking on other duties as appropriate.
Person Specification
Qualifications
* General Education to GCSE or equivalent.
Experience
* Smart, polite, and confident.
* Flexible.
* Self-motivated.
* Organised.
* Adhere to confidentiality policies and other policies and procedures.
* Use initiative.
* Medical receptionist experience.
* Understanding of TPP SystmOne clinical system.
* Time management.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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