Job IntroductionIn a NutshellWe are actively seeking an enthusiastic and passionate Spa Duty Manager to join our team in the award winning Spa here at Pennyhill Park in Bagshot, Surrey. In this role you will be responsible for carrying out duty management shifts to assist with the day to day operation of the Spa as well as assisting the Spa Membership Sales Manager with achieving the membership budget with a focus on membership retention.We operate seven days a week so you need to be flexible with your availability and prepared to work a variety of shifts. The earliest we would need you to start would be 5:30am to open the spa. If you are on the late shift that the latest you would work until would be 10pm to close to the spa.Role ResponsibilityLots to do but lots of funThe Spa Duty Manager will be responsible for…Ensure that the Spa is at its ‘best’ in terms of good housekeeping standards, and that it is running efficiently and effectivelyMake sure the customer journey throughout the Spa is executed to a high standard, and resolving any issues that may ariseChampion guest and member services in the SpaTo be the face of the Spa, welcoming all members and visitors ensuring you are always available and present in public areasManage all guest and member feedback communicating to all departments and ensuring all records are kept up to dateAssist the Spa Membership Sales Manager with membership retention by organising member events and enhanced membership offeringAssist with the control of membership accounts and subscription feesUpselling retail and treatmentsDrive membership sales alongside the Spa Membership Sales ManagerTo carry out duty management shiftsThe Ideal CandidateAre you right for us?You will be passionate about delivering professional, efficient and exceptional guest service at all times and will possess strong organisational skills.You will have Industry relevant qualifications to include degree, HND or Advanced GNVQA minimum of 2 years in a Supervisory role within a similar environment with experience of training and development, systems and processes, IT skills, financial acumen, guest services and management of Health and Safety.Work with flexibility and enthusiasm for the profession.Package DescriptionAnd now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:Competitive salary, benefits and we pay above the Real Living Wage.29 days holiday (increasing with length of service)We operate a discretionary service charge system.50% Discount on food and beverage across all Exclusive propertiesReally big discounts of room nights across all Exclusive propertiesPERKZ discount scheme & Online guides such as Exercise, Wellbeing, and Finance.Meals on duty provided for freeRecognition and rewards schemeAccess to our learning platform including great training and development programs.Free gym access + where available dedicated classes.B Corp accredited and commitment to improving our People, Product and Planet.Free downloads to newspapers, magazines and booksCycle to work schemeAbout the CompanyAre we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.