Client:
Marks and Spencer
Location:
null, United Kingdom
Job Category:
Retail
EU work permit required:
Yes
Job Reference:
dfaacfee6cb3
Job Views:
5
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
Contract Start Date: 02/03/25
Due to the nature of the role, we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation.
Please Note: If your application is successful, you will be required to attend a mandatory induction of 2 consecutive days at an Induction Hub store. This Induction Hub store may differ from your Base Store, and therefore you may be required to travel. This will be discussed during your interview.
Proposed Induction Dates: Sunday 2nd March and Monday 3rd March at Braehead
Purpose
* To deliver a great shopping experience for customers, putting customers before task every time
* Champion new ways of working within stores through an open mindset and positive attitude
* Complete tasks and processes that deliver ‘best in town’ standards
* Serve and sell across all channels brilliantly well
* Be the voice of our customer to help us continually improve
Key Accountabilities
* Dress and style mannequins to agreed standard each launch and throughout the season as required
* Deliver seasonal Window implementation
* Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
* Work alongside C&H colleagues to ensure correct implementation of POS each season
* Serve customers efficiently and brilliantly well – on the shop floor and at service points
* Utilise all digital tools and communication channels to do the job
* Share customer and colleague feedback to help us do things better
* Share knowledge and experience with colleagues to support others in building skill and confidence
* Own their own learning & development and proactively access digital learning solutions
* Know the daily sales targets, priorities, promotions & selling opportunities
* Have great product knowledge to sell and recommend products and services
* Proactively engage with customers to understand their needs and make recommendations
* Understand store priorities and their part to play
* Complete tasks with pace and in line with SOPs
* Minimise cost and waste through good process practice
* Follow safe and legal working practices
Key Capabilities
* Understand how M&S operates, its strategy, future and the role they play
* Committed to delivering excellent work fast with great attention to detail
* Open to and acts on feedback, asking for this regularly
* Set performance objectives for self in conjunction with line manager and in line with business plans
* Take accountability for planning and managing own work efficiently to ensure objectives are met
* Be curious and ask questions to challenge the status quo
* Effective at communicating their intentions to others; ensures communication is clear and simple
* In control of their own reactions and considers how to share their perspective to create better reactions for the team
* Copes well with change and work challenges and recovers quickly from its impact
* Build positive relationships by being a good listener and establishing a connection
Technical Skills/ Experience
* Comprehensive Styling skills applicable across instore visual elements and windows
* Strong knowledge of Visual Merchandising principles
* Contributing to store sales and cost control
* Work across the store to get things done right first time within timescales
* Comprehensive knowledge of customer shopping channels
* Good level of product knowledge and services across the store
* Up to date knowledge of the commercial operation and brilliant basics
* Good level of digital capability and use of digital tools and applications
* Understand customer needs and spot selling opportunities
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 16/02/2025 by TN United Kingdom
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