Role: Customer Service Sales Manager
Location: Walsall
Salary: £31,000 - £35,000 depending on experience
Hours: 08:00 - 16:30 / 09:00 - 17:30 Rotating
An exciting opportunity has arisen as we continue to expand and develop, for a Customer Service Manager. You will be joining a fast-paced environment with a thriving and rapidly expanding business.
You will be required to lead, motivate and focus the Customer Service Team to achieve optimum performance should come as a second nature to you. You are required to have excellent communication, engagement and development of people skills supported by your exceptional attention to detail with a high degree of accuracy. Within the company, you are required to liaise with internal departments such as Purchasing & Warehouse. You will assist to deal with third parties, including couriers and manufacturers to ensure we provide our customers with the best possible service.
Key Duties will include:
Lead and motivate the customer service team to achieve optimal performance levels
Ensure daily KPIs and SLA targets are met consistently while delivering high-quality service
Handle customer queries via various channels such as chat, email, and phone
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where th...