TAMWORTH BOROUGH COUNCIL
ASSETS
AdaptAble Homes Tamworth - Adaptations Officer
£32,076 - £36,648 per annum
plus, essential car user allowance
Hybrid working contract
37 hours per week
12-month fixed term contract
Following the successful in-housing of the adaptations service in 2023, Tamworth Borough Council are now seeking a dynamic and customer focused individual to join our expanding team as an Adaptations Officer. This committed and highly motivated person will drive forward the delivery of the adaptations service across all tenures, helping the older and disabled residents of Tamworth to live independently and safely in their homes through the provision of adaptation grants and holistic housing advice.
The main areas of responsibility include:
* Managing all aspects of case progression for simple and non-complex adaptations from enquiry through to works completion.
* Managing an allocated caseload of work, at various stages, ensuring progression of cases to performance timescales.
* Providing advice and support to all customers accessing the service, irrespective if they are eligible for assistance.
* Contribute to the successful delivery of the service.
The successful candidate will have:
* Experience of home adaptations and Disabled Facilities Grants (DFG) delivery, including test of resources and assessment of need.
* Experience of working in housing, health, or social care.
* Experience of working within a customer focused environment.
* Experience of managing a varied and complex caseload and meeting set deadlines.
* Excellent communication skills and the ability to work both as a team member and independently.
* Trusted Assessor Level 4 qualification, or a willingness to work towards this.
* A full driving licence and access to a vehicle.
Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance, DBS and BPSS checks.
Closing date: 18 October 2024
Provisional interview date: 6 November 2024
Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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