Job summary Are you an inspiring leader looking for your next challenge? We are looking for an Admin Team Lead to join our team based in Eastgate House This is a part time role for 30 hours per week. The role involves providing leadership and day-to-day management of the administrative team, including secretaries, receptionists, and support staff, ensuring efficient service delivery. Responsibilities include training, reviewing systems, and implementing changes to improve operations. You will support the team in resolving patient and clinical queries, liaising with departments, clinicians, and external agencies. Additionally, you will ensure the team adheres to policies, communicates professionally, and handles sensitive information with discretion. The role requires strong organisational skills to prioritise workloads and maintain a high standard of customer service. Main duties of the job Organise own time and is clear and transparent in day to day working. Leads on co-ordinating weekly admin workflow, reallocation of work during Annual Leave and Sickness and ensuring the service continues to run effectively. Liaises with other professionals, departments, services as required. Co-ordinates weekly, monthly and quarterly monitoring returns as required alongside Manager, helping to resolve all outstanding data queries. Identifies issues with processes, creates solutions and implements changes in conjunction with the wider team. Co-ordinates, monitors and supervises admin staff employed within the service, and their activity reporting any concerns to the Management Team as necessary. Leads on developing working procedures and guidance for administrative team tasks. Responsible for ensuring the workload within the administrative team is delivered efficiently, accurately and within set timeframes. Liaises closely with all members of the administrative team, providing leadership and direction. Direct management, including first level sickness management, grievances and discipline, appraisals, allocation of work, training and development. Undertake effective employee appraisals for all managed administrative staff, identifying and agreeing individual training needs and personal development plans in line with service objectives. Take responsibility for own role, identifying any knowledge/skills gaps where additional support/training is needed. About us Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas. We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire. Agenda for Change Salary, full NHS benefits, 27 days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive. We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve. Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices. Interested? View our benefits leaflet which you can find attached to this vacancy. Date posted 18 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year pro rata, per annum Contract Permanent Working pattern Part-time, Flexible working Reference number 083-7006623-WW Job locations Eastgate House Unit 9, Eastgate Office Centre Bristol BS5 6XX Job description Job responsibilities Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. We are unable to provide sponsorship for this role and can only accept applications from UK based applicants. If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date. Job description Job responsibilities Please see the attached Job Description for a full list of duties and responsibilities before applying for this position. We are unable to provide sponsorship for this role and can only accept applications from UK based applicants. If you are currently require a visa to work in the UK, there must be a minimum of 12 months from your start date until the expiry date. Person Specification Qualifications Essential GCSE Grade C or above in English and Mathematics (or equivalent) Competent to RSA level in typing/word processing. RSA 3/NVQ Level 3. Desirable Additional qualifications including Administrative Qualifications, Diploma etc Possess or working torwards ECDL Skills, Experience and Knowledge Essential Experience of first line supervision of staff Computer literacy skills including MS Office, applications for e-mail Word etc Experience of working in the NHS Knowledge of current NHS policies and procedures Ability to prioritise and time manage own and others workloads Ability to maintain relevant records and information systems Experience of working in a faced paced admin environment Person Specification Qualifications Essential GCSE Grade C or above in English and Mathematics (or equivalent) Competent to RSA level in typing/word processing. RSA 3/NVQ Level 3. Desirable Additional qualifications including Administrative Qualifications, Diploma etc Possess or working torwards ECDL Skills, Experience and Knowledge Essential Experience of first line supervision of staff Computer literacy skills including MS Office, applications for e-mail Word etc Experience of working in the NHS Knowledge of current NHS policies and procedures Ability to prioritise and time manage own and others workloads Ability to maintain relevant records and information systems Experience of working in a faced paced admin environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Sirona care & health CIC Address Eastgate House Unit 9, Eastgate Office Centre Bristol BS5 6XX Employer's website https://www.sirona-cic.org.uk/ (Opens in a new tab)