Role: HR Operations Manager
Sector: Public Sector
Duration: FTC Until July 2026
Location: Hybrid - 1-2 days a month onsite
Salary: 45,000 - 54,000 p/a dependant on experience
Sellick Partnership are currently recruiting for an experienced HR Operations Manager to join our public sector client on a fixed term contract until July 2026. This role is offered on a hybrid basis with 1 to 2 days a month onsite.
The HR Operations Manager will lead the HR support and administrative teams, focusing on delivering a colleague-centric service, offering support and guidance to all colleagues. The HR Operations Manager will work alongside the Advisory and Recruitment operations managers to provide people support services, optimising team performance and driving service efficiency and effectiveness through process development and best practice.
The duties of the HR Operations Manager include:
* Leading, managing and developing team managers to build and retain a highly engaged skilled and capable team to meet business needs.
* Managing day-to-day services, ensuring key business targets, SLAs and KPIs are met.
* Ensuring legal and technical compliance obligations are adhered to.
* Managing workload allocations and capacity planning to ensure that customers are responded to efficiently and effectively via their preferred channel of communication.
* Addressing and supporting resource challenges, minimising absence and attrition where possible.
* Ensuring that teams are skilled and developed to undertake the core attributes of their role.
* Collaborating with the Operational Enablement team to ensure end-to-end process documentation is regularly reviewed.
* Collaborating with the broader People Hub teams and stakeholders to support the ongoing development of efficient HR processes, systems, and resources that enable and support colleague and manager self-service.
* Supporting the senior leadership team to embed a high trust, continuous improvement culture focused on improving our services and ways of working for both our teams and colleagues.
* Contributing to regular evaluation and development of service standards and delivery.
* Partnering with internal and external stakeholders to foster broader organisational learning and business acumen.
* Supporting the ongoing review, development, and implementation of core HR systems, processes, and operational change projects.
* Acting as a point of escalation, using initiative and experience in dealing with complex issues, interpreting and applying procedures and guidelines to achieve the desired outcome.
* Ensuring feedback is regularly gathered regarding service delivery to improve processes and services.
* Developing, producing, and analysing data and performance MI that supports data-driven decision making and service efficiency and effectiveness.
The HR Operations Manager will ideally have:
* CIPD Level 5 qualified or equivalent, or qualified by experience.
* Experience in leading and managing operational teams in an HR Shared Service environment.
* Experience within a public sector organisation.
* Experience in performance management, resource planning, and processes and service optimisation.
How to apply for the HR Operations Manager:
If you believe your experience meets the criteria above, please contact Charlotte Broomfield by Friday 8th November at 9am by calling the Derby office for Sellick Partnership or by submitting your CV directly.
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