6-7 months contract with a Local Authority
Job Summary:
• The officer will make decisions regarding priority and banding for each housing application, issue letters, and manage incoming correspondence.
• They will process applications, including high-priority cases such as homeless individuals, leaving care clients, and those supported by the Resettlement Team.
• The officer will also provide tailored housing advice, maintain accurate records, and assist with administrative tasks to support the housing service.
Key Duties/Accountabilities (Sample):
• Make decisions on housing need assessments in line with the London Borough of Bromley Allocations Scheme and agreed policies and procedures.
• Determine priority and banding for each application and issue letters in accordance with the Council’s procedures.
• Process applications in compliance with the Council’s policies and procedures.
• Assess and process high-priority move-on applications (e.g., homeless cases, leaving care clients, and support/resettlement team clients).
• Handle both straightforward and complex customer queries via phone and in-person, ensuring accuracy and meeting agreed performance targets.
• Provide tailored housing advice and information to customers, addressing their specific needs.
• Actively participate in team meetings, working groups, service development, and reviews.
• Operate and maintain Council computer equipment and IT systems, updating and amending records to ensure data is correct.
• Stay updated on developments, options, and products within the housing sector, ensuring accurate and timely information is provided.
• Assist in administrative tasks, including photocopying, distributing post, and supporting customers in completing forms.
• Respond promptly to inquiries via phone, correspondence, or in person, meeting or exceeding the Council’s response targets.
• Foster positive relationships with colleagues and external partners, including PCT, housing associations, housing providers, and voluntary agencies.
• Perform general office administration tasks such as filing, clerical duties, and other related activities.
Skills/Experience:
• Previous experience in a housing-related role or similar public sector service environment.
• Knowledge of the London Borough of Bromley Allocations Scheme and housing policy is desirable.
• Ability to assess and process housing applications, including complex and high-priority cases.
• Strong communication skills, including the ability to handle customer queries efficiently and accurately.
• Experience in providing housing advice and information, particularly tailored to individual needs.
• Competence in using IT systems for record-keeping and data management.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks.
• Ability to work both independently and as part of a team.
• Proactive approach with a customer-focused attitude.
• Flexibility and adaptability, including the ability to work remotely if required.
Additional Information:
• Full-time role: 35 Hr/week.