Job Description
Salary: DOE with Minimum £22,308.00 per annum
Location: Full time office working - Nelson
Working Hours: Monday to Friday 8:30/9:00-17:00/17:30 (37.5 hours)
The Provisioning Coordinator, working specifically as a Cease Coordinator is responsible for ceasing services on supplier portals and internal systems in line with defined processes and procedures
Responsibilities
1. Managing tasks within a given SLA
2. Managing various cease queues based on product
3. Ceasing on various supplier portals
4. Updating internal systems with complete notes and if need be follow up actions
5. Providing updates internally and to customers via SMS, telephone & email
6. Work as part of the team with all required workflows
7. Liaise with suppliers for escalations for cease orders that become "stuck" for a variety of reasons and manage through to satisfactory completion
8. Update assets and billing items where needed
9. Follow all procedures and deliver high level customer service for maximum customer satisfaction.
10. Work towards set KPI’s, goals and objectives.
11. Ensure all systems are kept fully updated for each action and point of customer contact.
12. Provide a great call experience for our customers, following DPA guidelines and best practice
13. Continuous learning around new processes and about Daisy products
Qualifications
14. Previous experience of working on IT Systems
15. Eye for detail able to work systematically and follow defined processes
16. Ability to manage own workload & work well as part of a wider team
17. Previous experience of Microsoft packages
18. A ‘can do’ and positive attitude towards work and personal development
19. Excellent communication skills both verbal and written
Additional Information
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
20. 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
21. £500 referral scheme bonus
22. Professional development to help you achieve your personal goals
23. Eye care vouchers available
24. Sim deals for you and your family/friends
25. Access to discounts and savings at more than 1,200 retailers
26. An additional day off on your birthday or if you're getting married