Job Title: Information Management and Knowledge Lead Location: Preston / Strand -Hybrid 1/ 2 days per week on site. We offer a range of hybrid and flexible working arrangements ?" please speak to your recruiter about the options for this particular role. Salary: Circa £40,000 What you’ll be doing: Authoring and sharing knowledge-based articles, for both D&A staff and our customers, in order to reduce the throughput of service-related incidents and to optimise the efficiency and effectiveness of the support service Leading on improving the Information and Knowledge Management culture throughout the D&A organisation, advocating best practise and actively participating in stakeholder forums to raise the maturity of effective Knowledge Management Administrating Confluence & SharePoint sites and supporting various teams with producing technical documentation as part of the Software Development Lifecycle In consultation with the Shared Services Information Manager, you will verify the D&A organisation’s level of Information Management compliance. Establishing that relevant document controls are in place and any remediation/ improvement plans are executed as required Ensuring that the D&A Information Management Coordinators are managing the D&A teams’ documents, records, team sites and access controls appropriately. Providing training and mentoring as needed Confirming that Records Management is implemented across the D&A organisation, with an appropriate maintenance and review cycle in place Your skills and experiences: Essential: Experience in authoring, sharing and utilising technical documentation and knowledge-based articles within an Information & Technology / Service Management environment Advanced knowledge and experience with using Microsoft SharePoint and Atlassian Confluence (or other similar knowledge management tools) Excellent verbal and written communication skills with experience of collaborating across technical and business teams Desirable: ITIL v4 Foundation certification Experience with using Atlassian JIRA, ServiceNow and Rational Governance tools Experience in working with Data & Analytics applications, platforms and services Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts ?" you may also be eligible for an annual incentive. The D&A Service Operations & Services Governance team: As the Data & Analytics (D&A) Information Management & Knowledge Lead, you will reside within the D&A Service Operations Team (Service Governance Team). Working within a dynamic, IT service environment, you will be responsible for the authoring and maintenance of content & knowledge and the diligent management of information and records. This role is ideal for someone who is passionate about Information and Knowledge management within an IT service environment, with a proven ability of collaborating across technical and business teams and driving process improvements. The D&A organisation provides a wide range of data related products and services to internal customers throughout the business. Examples of some of the technologies currently utilised are Tableau, Microsoft SQL Server, IBM Cognos Analytics, IBM Planning Analytics, TIBCO Data Virtualisation and Alteryx Server. Why BAE Systems? This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks. Closing Date: 24th March 2025 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. LI-SH1 LI-Hybrid