Customer Service Administrator Location: HYBRID - 2 days in office 3 days from home Canterbury Hours: Monday- Friday 9am-5pm My Exclusive client based in Canterbury is looking to recruit a Customer Service Administrator to their well-developed team. You will be managing your own contracts once trained and be managing a range of enquires that come through phone and email. Day to day of the Customer Service Administrator: Act as the first point of contact for the business ensuring you are presenting a welcoming aura and showing strong active listening skills to ensure you don't miss any key details. Overtime you will manage your own set of key account clients, ensuring you are acting as their account manager and their go to individual. Build strong relationships with external stakeholders of the business via telephone and email. Cover the reception area when needed, acting as the face of the company and welcoming clients into the business. Using internal systems to update records and log phone call notes, ensuring you are staying compliant re their regulations and legislations. Handling day to day administrative duties, filing paperwork and adding documentation to correct profiles on the systems. Handling confidential data day to day. Requirements of the Customer Service Administrator: Experience of delivering first class customer service via phone and email. Strong administrative experience such as scheduling appointments etc. Can do attitude to finding solutions. Attention to detail. Bubbly personality. Benefits: Bonus of up to £1200 - based on company performance 5% pension contribution Private healthcare Death in service Perk box system Mental health assistance Holiday allowance Bank holidays If you are interested in this Customer Service Administrator opportunity, please reach out to El on 01634 668 186 opt 2 or hit Apply