Job Title: Senior People and Culture Manager Responsible to: Chief of Staff Line Management: None Contract Type: Permanent, Full-time Hours: 35 hours per week Location: Runway East, 24-28 Bloomsbury Way, London. WC1A 2SN. We offer flexible and hybrid working, but office-based work will be required on a regular basis. Salary: £48,000 per annum Benefits: includes 25 days holiday (plus bank and public holidays) with length of service increments, contributory pension scheme, flexible working options, enhanced staff wellbeing package. Main Purpose of Role The Senior People and Culture Manager is a key member of the Charity’s management team. They will have responsibility for designing, constructing and implementing a People and Culture strategy to create a transparent, consistent and agile process for the entire employee journey. They will play a pivotal role in fostering a thriving, healthy and positive organisational culture to ensure our staff feel valued, engaged, and well equipped to deliver the highest standards of work. This role provides high-level operational delivery of our People function to build an organisational infrastructure that delivers against the strategic objectives of the organisation. Main Responsibilities: People Strategy: Work alongside the Chief of Staff to develop and implement a comprehensive people strategy that aligns with our mission and values and promotes equity, diversity and inclusion. Talent Acquisition: Oversee the recruitment process to identify innovative solutions to improve the efficiency of our hiring to attract and retain talented individuals who align with the core values and mission of the Charity. Learning and Development: Implement learning and development programmes to ensure all staff have the necessary skills and knowledge to perform their roles effectively whilst promoting career advancement opportunities within the organisation. Performance Management: Manage the performance review process, providing guidance to managers on performance improvement strategies and identifying opportunities for growth and development. Employee Engagement: Foster a positive work environment that encourages collaboration, innovation and excellence. Policy Development: Develop and update HR policies and procedures in line with best practice and employment law. Employee Relations: Serve as a trusted advisor to staff and management, addressing concerns and resolving conflicts at work, including grievance, capability and disciplinary matters. Culture Enhancement: Collaborate with leadership to reinforce organisational culture and values, driving initiatives that promote diversity, equity, and inclusion. This includes ensuring the charity-wide EDI Steering Group meets regularly and has a tangible, appropriate remit linked to meeting the Charity’s operational EDI focussed objectives. HR Administration and Budget management: Oversee all HR administration, including contracts, leave management, payroll and pensions. Responsibilities include management of the People and Culture budget including training, recruitment and other staff-related investments. Duties and Responsibilities: People Strategy: Create and implement a comprehensive plan that addresses all aspects of managing the organisation's human resource including standardising metrics and evaluation processes across HR programmes to ensure there is a data-driven approach when evaluating and addressing the needs of our employees. This includes developing recruitment strategies to attract top talent, retention strategies to keep them engaged and motivated and succession planning to ensure leadership continuity. The People and Culture Strategy should align with the Charity's mission and strategic objectives. Culture Building: Foster a positive, inclusive and supportive workplace culture. The Senior People & Culture Manager will implement initiatives that promote diversity, equity and inclusion, such as training programmes and inclusive hiring practices. They will also work to ensure that the organisation's values are reflected in the Charity’s working environment. Talent Acquisition: Identify organisational staffing needs, recruiting high quality candidates and supporting with the selection of the candidates best suited for the available positions to ensure we meet best practice and achieve positive outcomes. Performance Management: Oversee the process of setting employee goals, monitoring performance, providing feedback and conducting performance reviews. The Senior People & Culture Manager will ensure that the performance management process is fair, consistent and aligned with the Charity's objectives. They will also collaborate with managers to address performance issues and develop Improvement Plans. Learning and Development: Assess the skills and capabilities that employees need to succeed in their roles and achieve the Charity’s operational objectives. The Senior People & Culture Manager will develop and implement an organisational training plan, workshops and other learning opportunities including researching suitable training providers, coordinating training delivery and evaluating effectiveness. Employee Relations: Manage the relationship between the Charity and its employees. The Senior People & Culture Manager will provide guidance and advice on complex HR issues, such as disciplinary matters, grievances, and employment law. They will also work to resolve conflicts and promote a positive working environment where all employees are treated fairly and respectfully. Employee Engagement: Champion and foster a positive working environment. This includes promoting teamwork, recognising employee achievements and addressing any issues that may impact employee satisfaction and productivity. HR Policies and Procedures: Develop and update the charity's HR policies and procedures to ensure that they reflect the core values of the Charity and are regularly reviewed and refreshed to meet legal compliance and demonstrate best practice. All HR policies and procedures must be communicated to all employees and implemented in practice consistently across the Charity. HR Administration: Manage all HR administration including preparing employment contracts, onboarding, offboarding, payroll and benefits. This will require using the financial accounting system, Liberty, uploading changes on PeopleHR and HMRC and running the monthly staff payroll to produce the monthly P32 report for the finance team to arrange payment. Event Management: Oversee all aspects of staff event planning and management, including identifying and working with external venues/facilities, negotiating contracts with suppliers and maintaining and managing event budgets. Leadership: Provide direction, set performance expectations, and develop the skills and capabilities of any team members they are responsible for. They will also serve as a role model, demonstrating the values and behaviours expected of all employees. These responsibilities are designed to ensure that the organisation’s staff are well-supported, motivated and equipped to carry out their roles effectively. They also help to create a positive organisational culture that aligns with the charity’s mission and values. Person Specification Experience and Knowledge: A deep understanding of HR practices and principles and a good understanding of the principles of a learning organisation. This includes knowledge of recruitment processes, performance management systems, learning and development strategies and employee relations. CIPD qualified (Level 5) or working towards a qualification. Proven experience in a similar HR generalist role, preferably within the charity sector. Experience of implementing a People and Culture strategy and monitoring and evaluating its success using qualitative and quantitative data. Understanding of the HR needs of a small/medium charity and how to support efficient HR systems and processes. Experience in implementing EDI principles and embedding them through policies and organisational practices. Familiarity with employment law is essential to ensure the Charity’s policies and procedures are legally compliant. Experience of designing and implementing training and development to support an agile, effective team and continuous improvement across the charity. Experience developing, planning and executing staff related events and training sessions. Experience of managing a budget, interpreting operational financial data and preparing relevant management information and reports. Skills and Competencies: Leadership Skills: The ability to build a scalable infrastructure, inspire and motivate a team, manage multiple workstreams and make informed decisions. Communication Skills: Excellent written and verbal communication skills are necessary for effectively conveying information and expectations to staff and a wide range of stakeholders. Interpersonal Skills: The ability to build and sustain strong relationships and work collaboratively with others. IT Skills: Ability to use a variety of software and competent use of MS Office and HR management tools. Organisational Skills: Strong time management skills to coordinate multiple projects, workloads and priorities. Project Management Skills: A good understanding of the operational planning process and how to link various levels of planning to achieve efficiency and strong teamwork across functions are vital. Critical Thinking Skills: The ability to be creative, flexible and use initiative to identify and resolve issues and implement effective solutions in a changing environment. Cultural Awareness: A deep understanding of equity, diversity and inclusion to foster a positive organisational culture. Strategic Thinking: The ability to develop and implement strategic plans that align with the Charity’s goals. Empathy: Given the nature of the charity, empathy and a genuine passion for helping others. How to apply If you are passionate about our work to address homelessness and would like to join the Charity as its Senior People and Culture Manager, please complete the application form available on our online jobs board. You may wish to retain a copy of your answers as our ATS currently does not send applicants a copy of their application. Copies of applications will be provided to those invited for interview. Closing date: Sunday 21 July 2024, 11.59pm. Interviews will be held in person during the week beginning 29 July 2024.