Description Our product is the firm-wide platform for capturing and tracking various analytics to help enhance our modernization processes, improve our POM and primarily informs Product Managers, Product Leads and CIO’s, so that they can identify opportunities to improve our internal products and services. And we’re looking to expand this to the engineer personas in the new year as part of a wider initiative. Our goal is to provide a trusted view of firm-wide analytics, with a best-in-class portal catering for multiple personas, aiming to become the single source of truth for all key analytics needed to assess the health of our internal products, whether that’s speed, overall health, scalability, security, user CSAT & CES scores, to stability and skills metrics. You’ll join an ambitious and friendly team that supports UX practices, that actively listens to the voices of our users to transform our analytics offerings, providing clear, accurate and consistent analytics to help our users make informed decisions and understand the health of their products, services and processes. Job responsibilities A mixture of both UX design and research for analytics/KPIs and supporting features to support multiple personas Plan, design & conduct research projects using a variation of qualitative and quantitative research methods, moderate studies and analyse findings to articulate human-centred problems Be comfortable running workshops and interviews with engineers, PMs all the way up to exec level management Help identify and define new personas and enrich existing personas Drive strategy and priorities through both research and data analytics, with clear and actionable recommendations Support Product teams, UX designers and wider stakeholders in understanding their customer Communicate and articulate the value of UX and the rationale behind your research and design process and recommendations, bringing the team along your journey Be comfortable liaising with multiple stakeholders of varying levels to understand the user requirements and pain points Working with the PM and business analysts to define user stories and product backlogs Making use of metrics, analytics, user research and various data sources to ensure the team are working from user data, needs and behaviours Actively contributing and using our common design language design systems from the wider UX team Required qualifications, capabilities, and skills Bachelor’s in UX/HCI or related field or equivalent experience 6 yrs of UX Research and/or UX Design experience Experience with qualitative and quantitative research as well as agile / lean methodologies to choose the best methods for planning & execution of user research projects Expert in design tools such as FIGMA, Sketch, Axure or similar Experience creating common user research outputs such as Personas, User Journeys, Analysis Frameworks, Empathy Maps and with tools such as Figma, Optimal Workshop, Dovetail, UserZoom or similar Demonstrated ability to manage multiple priorities on concurrent, rigorous deadlines in a fast-paced environment Strategic and critical thinking capabilities Experience of working alongside UX designers, product owners, technology owners and business analysts Adept at presenting findings to team members and stakeholders from multi-disciplinary backgrounds and varying organisational levels Strong communication, project planning and management skills Experience in mentoring and guiding less experienced UX team members in UX practices. Preferred qualifications, capabilities, and skills Experience of working in corporate technical delivery teams a bonus Advanced data visualisation and analytics skills