Senior Account Manager Reports to: Lead Account Manager Location: Hybrid - Newmarket -2-days on-site, 2-days WFH Hours: 32 hours across a 4-day week (no salary sacrifice) Salary: £38,000 - £45,000 Product: Evouchers - https://www.evouchers.com/ Who we are and what is important to us: Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools. Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier. The three brands run independently with the autonomy to continue to prosper although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group. We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently. Who Evouchers is: At Evouchers, our desire to provide effective, simple solutions for our customers drives our innovation forward. We specialise in assisting local authorities, housing associations, schools, and charities in disbursing funds for essential support and welfare services directly to where it's needed most. Our Evouchers platform is a simple, efficient payment platform, providing organisations with a seamless method to distribute vouchers for free school meals, the Holiday Activities and Food program, household essentials, energy vouchers, and much more. Dedicated to facilitating quick and easy access to support within communities, we are unwavering in our commitment to making a positive impact. Job snapshot: As a Senior Account Manager at Evouchers, you will play a crucial role in nurturing and building strong relationships with key organisations, including local authorities, charities, and housing associations. You’ll be the go-to person for conducting engaging and tailored product demonstrations that not only showcase the full capabilities of our solutions but also address the specific needs and interests of each customer. As a senior team member, you’ll set the standard through your actions and inspire others to excel. Your input and mentorship will play a key role in enhancing the team’s overall performance. What you’ll be doing: You’ll take ownership of our largest and most complex accounts, building strong relationships and driving organic growth to maximise their potential. With a deep understanding of client needs, you’ll uncover new opportunities within your portfolio, helping drive business growth. You’ll guide the AM team by setting a strong example, showcasing excellence in account management, and providing valuable advice to fellow account managers on optimising their customer relationships. You’ll deliver engaging demos of the Evouchers platform to key stakeholders, ensuring they fully understand its capabilities and train new staff members so they hit the ground running. By listening closely to what our clients need, you’ll offer tailored support and guidance, ensuring their success with the Evouchers platform and fostering long-term relationships. Whether it’s via email, video call, phone, or in-person, you’ll be ready to provide timely and effective support, helping clients wherever they are. As an expert in the field, you’ll offer high-level advice to colleagues, helping align efforts across teams to achieve broader business goals. You’ll regularly prepare and present reports on the status of key projects and opportunities, giving clear insights and keeping stakeholders in the loop. You’ll stay on the lookout for new and innovative processes, researching and implementing them to improve how we work and deliver better results. You’ll actively network across your customer base, leveraging insights to track trends and guide product development and strategy. You’ll work closely with other departments to expand the scope of existing opportunities, ensuring seamless cross-functional cooperation. Staying up to date with new product launches, you’ll provide crucial support to both clients and the sales team, helping them get the most out of our offerings. You’ll collaborate closely with cross-functional teams, supporting Sales in achieving their targets through insights, advice, and hands-on assistance, while working with Marketing to share customer insights and shape impactful, audience-focused communications. As a senior team member, you’ll drive efficiency and productivity, showing others the way and helping foster a culture of excellence. Requirements What we’re hoping you’ll bring: Extensive account management experience and/or in-depth knowledge of key sectors (such as schools, public sector, or voucher systems) allowing you to navigate complex client needs with confidence. Always conduct yourself in a professional and approachable manner, setting a positive example for the team and fostering a supportive work environment. You are an exceptional negotiator and presenter, able to build trust and confidently influence stakeholders at all levels. Punctuality and preparation are second nature - you're always on time and come to meetings ready to contribute, making a strong, reliable impression. A natural problem solver, you identify opportunities for improvement and love suggesting new tools and processes to make things run smoother and more efficiently. Your time management skills are second to none. You're able to juggle multiple priorities, stay detail-oriented, and thrive under pressure while meeting deadlines. You're skilled at getting the most out of Salesforce, customising it to support your role and enhance productivity. You consistently embody our company values and working principles, going above and beyond when possible to ensure team success and client satisfaction. You regularly meet and exceed base targets for quality, sales, and activity OKRs, demonstrating your dedication and performance. What to expect in the hiring process: Exploratory Telephone Conversation with the Talent Team: A relaxed discussion to explore mutual expectations, including culture fit, background, and interests. Second Interview with the Account Manager Lead and Talent Team: Virtual conversation focused on skills and experience. Final Interview with Account Manager Lead and Head of Sales: Face-to-face conversation and exercise-driven. Benefits What you'll get: Beyond is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience. We value, support, and champion those we work with, promoting personal growth and happiness. We understand that our success depends on all our team members' collective energy, intelligence, and contributions, and we are committed to ensuring that our work environment is the best it can be. We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard: 4-day working week Flexible working schedule/work-from-home opportunities Onsite gym facilities Annual personal and professional development budget Buying and selling holiday scheme Additional holiday for length of service Onsite trained mental health and well-being champions Monthly lunch club (on us) Comprehensive wellness programmes (think meditation retreats and continuous access to well-being apps/initiatives) Enhanced maternity, paternity and adoption benefits Electric car scheme Cycle to Work Scheme Eye examination scheme Financial contribution to the set up of work-from-home environments Use of new and leading technology in the form of Apple products Frequent company-funded social events Office closure between Christmas & New Year Access to continuous learning and development opportunities Comprehensive employee referral scheme Casual Dress Code In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes: Enhanced pension payments Retail vouchers Private medical insurance Dental plan If you're selected, we'll guide you through the following checks as part of our offer process: DBS Check: Verification of criminal records. Right to Work: Confirmation of legal work eligibility. References: Automated verification based on HMRC records. We're excited about finding the right person for this position Due to dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll fill the role once we find the perfect match. At Beyond, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us. www.beyondco.com