ABOUT US
Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries
.Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies
.Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce
.
RESPONSIBILITI
* ES
Respond to support requests via tickets/emails and phone calls within response time SLAs including ownership of issues, including collaboration with other teams and escalat
* ionProvide support to end-user, system setup, system deployment, and system maintenan
* ce.Ability to implement, administer and troubleshoot desktop, laptop, printer, phone, server e
* tc.Manage hardware and software invent
* oryManage a variety SaaS applications administration including provisioning, modifying, troubleshooting, and removing as nee
* dedManage software installation, patching, backup, and security program on the lapto
* ps.Maintain and create policies, procedures, and processes for internal organizat
* ionWork with stakeholders in different geographical locations and time zo
* nesWork on some projects within IT department and assist other departments as nee
ded
REQUIREM
* ENTS
3-5 years of experience in a related IT ind
* ustryA positive attitude with customers and a desire to help the end
* -userGood knowledge in troubleshooting laptop, desktop, and some network
* issueGood knowledge in Windows, MacOS, and some
* LinuxSome knowledge in Azure, O365, Active directory service, and group policy manag
* ementStrong knowledge in Servers, RAID, HyperV, and VMWare prod
* ucts.Strong knowledge in network storage, load balancing, HA & DR co
* nceptSome knowledge in Windows servers and networking services such as WINS, DHCP, DNS, TCP/IP, FTP, IIS, RIS, RAS, AD, LDAP, VPN, VLAN, Layer 2/3 routing, terminal services, file and print ser
* vicesSome understanding of Amazon AWS/Azure Cloud & Web Services Platform, Product & Ser
* vicesSome knowledge in audio/visual solutions such as Cisco WebEx, Zoom, and Teams video conferencing sol
* utionSome understanding of Fortinet & Cisco Meraki networking equi
* pmentSome knowledge of IPPBX, VoIP, & PRI
* linesGood communication both orally and in English writing at a variety of technical
* levelAbility to think through problems and visualize solu
tions
WHY WORK F
* OR US?
Konecta has a fun and sociable team environment working
* culturePension Scheme with Standa
* rd LifeAviva Life In
* suranceEye test vouchers and di
* scountsDiscounted corporate gym mem
* bershipInvolvement with local charities and fundraisi
* ng daysCampaign specific benefits including discounts, incentives and
* prizesRecommend a friend scheme paid reward
* of £500Apprenticeship qualifi
* cationsRecognition and reward schemes with Love to Shop Voucher
* rewardsCycle to work
* schemeTech
scheme