Europe, UK & MEA Onboarding Product Head, Director
Citi London, United Kingdom
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Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Digitisation, Strategy and Transformation to Citi's Treasury and Trade Solutions (TTS) function within our Services Business.
Team/Role Overview:
Citi is one of the world's leading global banks serving 90% of the Fortune 500 companies. Our global network spans 90+ markets serving clients in more than 160 countries and jurisdictions. We provide a broad range of financial services and products to our clients to help them meet their biggest opportunities and face the world's toughest challenges.
This specific role sits within our Europe, UK & MEA Platform and Data Services (PDS) team which is part of our Treasury & Trade Solutions (TTS) function within our Services business.
The Europe, UK & MEA Onboarding Product team is responsible for implementing our global digital strategy across the 52 markets in the region for account services product and overall client onboarding process design across TTS business lines. The strategy includes the transformation of the operating and engagement model through delivery of self-service and digitised capabilities. We work in a cross-functional model to facilitate a consistent experience across all markets, both in-region and globally.
The role is also responsible for regulatory compliance, covering all risks and controls of the product and process. In an extremely regulated environment, the team is navigating the regulatory change management cycle, as well as focusing on continued strengthening of controls in the end-to-end process.
The digitisation efforts currently underway aim to provide a simplified, more controlled, and digitised onboarding and bank account management experience to drive increased client satisfaction via reduced cycle times for client requests.
What you'll do:
* Lead a cross-functional team of Product Managers delivering our cluster strategy for Onboarding, including Account Opening & Account Maintenance, Digital Signer Management, Checklist Certification, Documentation Negotiations, and Encumbered Accounts.
* Act as the primary contact point across the 52 UK, Europe and MEA markets for your Global Onboarding partners, delivering and commercialising our Global onboarding capabilities.
* Be the primary contact point for all country and sub-cluster contacts in these markets who will rely upon you and your team to enable delivery of local changes across the Onboarding product suite.
* Lead your team's partnership across the clusters, with Legal, Risk, AML and other business lines, ensuring cohesive and timely delivery of all aspects of the Global Onboarding strategy.
* Grow into an expert on all aspects of the products managed by your team, acting as the senior escalation point for all non-standard requests and discussions.
* Continuously showcase enhancements in controls environment for the account product via mitigation of new emerging risks.
Day-to-day responsibilities will include:
* Senior program sponsor for geographic expansion of our digital capabilities including Self-Initiation, Digital Onboarding, Digital Signer Management, Product Onboarding.
* Regulatory Change Management lead for all countries in scope, ensuring compliance with local regulations.
* Acting as senior contact point for queries from countries and sub-clusters on all facets of Onboarding.
* Providing key senior management input into various forums, including CADPO client asset forum.
* Acting as senior cluster approver on all Documentation Governance Steering Committee Meetings.
* Risk & Controls owner for the account product and onboarding process design.
* Acting as key client interaction point for all commercialisation efforts across the Product suite.
* Working with Sales and Banking partners on solutioning for non-standard product offerings.
Please note: this role will be supporting multiple time zones and as such will need to be flexible. Additional flexibility will be needed to handle programmatic deliverables that arise in this space.
What we'll need from you:
* Significant Product Management / Product Head experience preferably in a bank environment.
* Project/program management experience preferably in a bank.
* Excellent communication skills with the ability to alter communications approach depending on your audience.
* Comfortable to chair senior dialogue in high-pressured environments and manage risk escalation appropriately.
* Ability to work and drive cross-functional groups of stakeholders.
* Design thinking - Successfully translate client journeys into business requirements and technical discussions.
* Ability to think through user problems and find solutions that eliminate manual touch points for our clients.
* Thought leadership - the ability to form convincing, knowledge-rich opinions on your areas of expertise.
* (Highly Preferable) - experience in Design Thinking and/or AGILE techniques to define Epics/Features and User Stories.
What we can offer you:
You'll get to lead a team of talented Product Managers and lead a business line over 3 clusters, while interacting with a great network of talented Senior partners across multiple functions and geographies. In addition to running your own Product vertical, you will have the opportunity to develop Agile Product Manager skills as well as grow in mentoring and coaching your team.
By joining Citi London, you will be part of a business casual workplace with a hybrid working model, receive a competitive base salary, and enjoy a whole host of additional benefits.
* Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
* A discretional annual performance-related bonus.
* Private medical insurance packages to suit your personal circumstances.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true experience.
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries invite all qualified interested applicants to apply for career opportunities.
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