Job Opportunity: Assistant Team Manager – Income Team (Fixed Term 3-6 months) Hours: 37 Hours per week Salary: Grade 10 Location: St James Road, Dudley Directorate/Service area: Housing & Communities, Income Team An exciting opportunity has arisen in the Income team. We are a team that deliver high performance and good customer service and continue to see monthly reductions in rent arrears for Dudley council in what is a challenging financial time for all. This temporary vacancy is for the role of Assistant Team Manager, working within the Income Team. The purpose of the role is to assist the Team Manager with the delivery of a comprehensive, customer focused, efficient and effective income management service. This involves supervising a team in the maximisation of income, debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties. The successful candidate will have: Experience of staff supervision/ line management Be able to demonstrate significant operational experience delivering Housing Management / Income Management, including the application of Housing legislation Ability to work across departments and directorates to ensure efficient and effective joined up working across the Council. Be able to demonstrate the delivery of services in relation to welfare reforms and changing legislation The role will be very challenging; therefore the successful candidate must have experience of dealing with conflict, negotiation, and direct management Be able to demonstrate experience of performance monitoring/reporting and delivering improvement plans as a result of analysis Be able to demonstrate a sound knowledge of accepted good practice in service delivery within the social housing sector and income related services The full Job Description and Person Specification is attached for your reference, but if you would like any further information, please contact Kelly Read direct on 01384 812486 or kelly.readdudley.gov.uk. So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application. Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough. All applicants must be able to provide documentation to prove their right to work in the UK. Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK. If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on 01384 818 143 or acldudley.gov.uk who can support with Digital Skills and Job Applications. If you have a disability and require assistance in making an application please contact the HR Resourcing Team via HR.Resourcingdudley.gov.uk If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/ If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via HR.Resourcingdudley.gov.uk Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so. The Council’s full Privacy and Disclaimer Statement can be accessed on the website at http://www.dudley.gov.uk/ N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications LI-DMBC2019 Attached documents ATM Income JD.docx ATM Income PS.docx Benefits List