Job Summary:
Our General Assistant – Seasonal role is central to our success and allows variety to enable the individual to work across all areas of the farm park, depending on where they are needed during our busy times. This could be anything from working with our retail team on entrance or in the shop, helping out our events team, delivering daily interactive animal activities, and looking after the welfare of our smaller animals, to working in one of our catering outlets. Your focus, in all areas, is to deliver an outstanding level of customer service to our visitors, ensuring that their day goes well and they have a great experience at Matlock Farm Park. You will work closely with the farm team to ensure high levels of hygiene are maintained, reporting any issues directly to the Duty Manager of the day or one of the senior management team. Your tasks are wide-ranging and subject to change when necessary. You will commit to the company’s core values of integrity, respect, responsibility, enjoyment, and inclusivity and will work ultimately to achieve our mission which commits you to the welfare of our animals and staff, making Matlock Farm Park a world-class visitor attraction that offers accessibility for all to a wonderful day out through a wide range of interactive animal activities and playtime fun, along with providing great quality food.
Core Responsibilities:
* Work in line with all Health and Safety protocols.
* Work in line with first aid protocols.
* Assist with start of day procedures relating to your designated area.
* Assist with end of day procedures relating to your designated area.
* Prepare and carry out work activities throughout the day efficiently and effectively.
* Prepare for party bookings and be a responsible party host when necessary.
* Carry out cleaning duties to reduce the risk of cross-contamination.
* Be able to assist in all areas.
* Be flexible.
* Take payments using the till system when trained to do so.
* Deliver outstanding customer service to all.
* Keep the farm park areas clean and tidy.
* Work well with others.
* Follow all company policies and procedures.
* Promote equality, diversity, and inclusion.
The day-to-day activity of the position:
* Be productive and efficient in your role.
* Inform your supervisor of any issues with customers/visitors.
* Effectively carry out all morning and afternoon jobs as requested and complete all required paperwork.
* Empty bins.
* Support with cleaning and tidying.
* Carry out car parking duties if applicable.
* Deliver outstanding customer service to all.
* Monitor health and safety and report any issues.
* Monitor hygiene and cleanliness and act on any issues.
* Any other duties to meet the needs of the business.
This role is part of the Seasonal team working with:
* Farm staff
* Events staff
* Riding staff
* Entrance staff
You could also work with:
* Communications Manager
* Catering Manager
* HR Manager
Desired requirements:
If successful, we will contact you to arrange an interview.
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