This role is responsible for the management of all projects and programmes of LV and 11kV connections constructed and delivered by ICP’s managing client liaison throughout the whole lifecycle of a project, from award through to energisation. The role requires strong customer and client management skills to work with the customers (ICPs) to enable a successful completion and handover to the asset management team.
To enable effective delivery of this role, understanding and effective utilisation of our internal project management tools (Monday.com) and stage and gate review processes are key. This team is pivotal in supporting the whole organisation understand where projects are in the process and keeping clients updated on next steps required. This role will also be responsible for liaising internally to ensure the stage gates are met and responsible parties have completed their review processes across a wide range of projects.
The team collectively undertake a range of project and programme management processes and activities to enable successful completion and handover to the asset management team.
Main responsibilities will include:
* Take responsibility for the overall delivery and management of the programme of works.
* Serve as the main point of contact for clients across the portfolio, proactively managing expectations and ensuring the successful delivery of all onsite deliverables with a strong focus on customer satisfaction.
* Maintain regular communication with clients, providing monthly portfolio reports, project welcome packs, and coordinating project kick-off meetings.
* Oversee the stage and gate process for all projects, ensuring that all checklists, documentation, evidence, and processes are properly followed at each stage.
* Assist the Head of Standard Connection Delivery in managing the stage owner and gatekeeper processes.
* Manage and update project information, including forecast dates, programme details, and project briefs, within the internal work management system.
* Support the management and accuracy of data for both internal and external reporting purposes.
* Review and resolve supplier data queries, addressing any conflicts or errors within the IT system.
* Collaborate with external field-based operations to ensure the internal systems are updated with accurate information.
* Work closely with various departments within the business to ensure smooth and efficient operations.
* Generate and distribute client and customer data as needed.
Knowledge and Skills Requirements
* Pro-active, customer-focused attitude with a passion for the industry and business.
* Comfortable in using oral and written communications media to interface with suppliers, customers, clients, and general public enquiries.
* Ability to work to a high standard of detail and accuracy.
* Good understanding of project management and asset management systems.
* Computer literacy with the ability to use Microsoft office applications and tools.
* Willingness to learn and use preparatory commercial IT systems e.g. document filing and retrieval.
* Ability to prioritise work activity to deliver business requirements.
* Work flexibly either under supervision or on your own initiative as required.
* Excellent verbal and written communication skills at all levels, internally and externally.
* Flexible, adaptable, and highly motivated in all areas of projects and operations.
* Ability to work as an individual with minimum supervision and as part of a team to meet tight deadlines.
* Prince 2, Agile, Associate Project Manager (APM) qualification or equivalent.
* Excellent knowledge of the Utilities Industry, EV Charging & Renewables.
#J-18808-Ljbffr