We're delighted to be recruiting for a full-time Leasehold Arrears & Service Officer to join our exciting Homeowner Services team. The role can be based in either our Eastleigh or Bracknell office. You’ll contact customers who have fallen into arrears, investigating the circumstances around this, negotiating repayment agreements and signposting them to internal and external support if required. You will also scrutinise service charge estimates and actuals by liaising with the finance and leasehold officers to deliver accurate rechargeable charges. You’ll ensure that our income targets are consistently met, maximising our income whilst delivering an exceptional customer service. We are looking for demonstrable knowledge and experience across a number of computer systems including, but not limited to, Microsoft Outlook, Word and Excel, OpenHousing and Ebis. Great communication skills with both colleagues and our customers is a must, as are organisational skills. We want someone who feels comfortable in approaching their team and the wider business, working both re-actively and pro-actively in order to meet our customer response times. If this sound like the opportunity you’ve been looking for, Then we’d love to hear from you