Why Join Apex Hotels? You will receive a warm welcome into the Apex family on joining us as an Experience Events Executive. We genuinely care about our guests and each other, and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. We have an exciting opportunity to join us in a new role as Experience Events Executive. Apex Experiences is a new division of our well-established Sales & Events Team, focused on the curation and delivery of exciting and innovative client experiences, to both our existing hotel guests and new client and local markets. Utilising and transforming our versatile event & public spaces across our portfolio of hotels; forging exciting and long-term partnerships with leading and bespoke third-party service providers. You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share. Role Overview: As Experience Events Executive you will be responsible effectively promoting all services and event experiences to achieve maximum sales revenue and client satisfaction for each experience. Whilst you will have a primary base in one of our locations, this role is group wide. Main Responsibilities: To create all experiences in accordance with all departmental SOP’s and enter all details into SCS and relevant 3 rd party platforms. Manage guest bookings of experiences, handling deposits, creating contracts, pre-payment, creation of function sheets, billing, client feedback and post event evaluation Ensuring prompt response to client requests via email, telephone & 3rd party platforms to Apex standards and followed up within 48 hours by using the task function in SCS and other SOP’s standards To be responsible for the timely sending out of all quotations, bookings and ensure the necessary follow up is carried out in conjunction with the SOP Work alongside the Experiences Manager (EM) & Partnership Manager (PM) in producing annual rolling calendar of experiences. Work closely with Key Stakeholders to agree, create & facilitate all experiences across 4 key areas – Core F&B; Collaborative Partnership; Shared Party; Inhouse Experiences. Ensure all experience, packages & restaurant platforms are up to date, accurate, and all menus/information are updated and live. Use Apex quoting tools, rate structures, experience viability form, briefing documents and displacement models when creating experiences to ensure profitability Creation of contracts for suppliers when instructed by EM About you: Communication skills are essential for this role as you will be required to work closely with the Hotel operational teams as well as discussing each event with the client. To ensure the success of every event you will have a passion for delivering excellent customer service and be extremely organised. Absolute attention to detail, the ability to multi task and flexibility are required in response to changing client requests and the fast paced nature of the role. Excellent level of English - written and oral A Competent user of full Microsoft Office applications including Excel, word and database management Can demonstrate good organisational skills & attention to detail Can demonstrate a clear understanding of the need for confidentiality Excellent interpersonal and communication skills Polite with Diplomatic skills Flexible approach Diligent with a pro-active approach You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes: 30 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. £200 referral bonus when your friends or family join the team. Following your first successful 3 months, you’ll also receive …… Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Critical Illness & Life Assurance cover We encourage you to bring your true self to work. We’ll provide great training and development opportunities, allowing you to flourish in a fulfilling career, reaching your dreams and aspirations. Our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey. INDHP