Directorate: Information Services
Salary: Grade 5 (£26,038-£30,505)
Contract Type: Full Time (1FTE), Open Ended
Rewards and Benefits: 28 days annual leave, increasing to 33 days per year after 5 years service, plus 9 buildings closed days for all full time staff (Part time workers should pro rata this by their FTE).
About our Team
The position sits within the Digital Transformation Division, responsible for delivering and managing Digital Transformation for all campuses and for all staff and students, to support delivery of operational excellence.
Detailed Description
The Information Services department of Heriot-Watt University is committed to delivering integrated, excellent customer centric Library and IT Services to the staff and students of the University.
The Process Analyst, reporting to the Head of Digital Transformation, will investigate, document & contribute to the recommendation of improvements in automated and non-automated components of new or changed processes assisting the University in its Strategy 2025 goals.
The role will be based at the University's campus in Edinburgh.
Key Duties and Responsibilities
* Investigation and Problem Solving
* Investigate operational needs and problems, and opportunities
* Assist in defining acceptance tests for recommendations.
* Performs a range of work, sometimes complex and non-routine, in a variety of environments.
* Apply methodical approaches to issue definition and resolution.
Communication
* Working with all levels of the University gathering information on current working processes, for instance who performs an activity, why they perform it, what is the activity, where is the activity and when is the activity performed.
* To gather the knowledge so the University can organise various resources, in the best possible sequence, to deliver a service and store it within the IS SharePoint site to add to a centralised store of analysis.
* Document the current state of new IT systems where appropriate.
* Liaise with colleagues across the university checking for analysis that may already have taken place to avoid duplication of effort.
Managing Resources
* Organise their own work prioritised by the Head of Digital Transformation on a daily basis.
* Understand and collaborate on the analysis of user/customer needs and represents this in their work.
* Describe the principles of process mapping and the evidence-based benefits of applying this methodology to current working practices.
Service Delivery
* On the direction of the Head of Digital Transformation, investigate operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated processes across all our Global HWU campuses.
Decision Making Processes and Outcomes
* Contribute to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation.
* Receives specific direction, accepts guidance and has work reviewed at agreed milestones from the Head of Digital Transformation.
* Determine when issues should be escalated to a higher level.
Education, Qualifications and Experience
Essential
* Educated to Scottish Highers/A-Level standard
* Demonstrable experience of managing resources, workloads and changing priorities
* Experience of Business Analysis processes and procedures including business requirements, processing mapping, analysis and critical thinking and facilitation.
* The ability to interact effectively, flexibly and with empathy with a wide variety of people
* Experience of analysing data
* Proficient with Microsoft Word tools including Word, Excel and Visio
Desirable
* Degree in a numerate Subject
* Lean qualification
* Experience of working in the Higher Education sector
* Knowledge of GDPR and data protection regulations
* Knowledge of the project lifecycle, methodologies and RAID
How to Apply
Interested applicants must submit via the Heriot-Watt on-line recruitment system: (1) a cover letter describing their interest and suitability for the post; (2) A full CV
Applications can be submitted until midnight on Thursday 28th November 2024.
Shortlisting will take place on Friday, 29th November. Interviews are scheduled in person on Tuesday, 3rd December (12 pm : 5 pm) and Wednesday, 4th December (12 pm : 5 pm).
The anticipated start date is from January 6th 2025 onwards.
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