Job summary
This role is within a busy administrative office and will assist colleagues with the day-to-day delivery of radon information and services including both commercial and non-commercial scientific projects.
Job description
The Radon Admin Officers are key members of the Radon Services Team within the Radon Group at UKHSA.
You will be:
1. required to undertake admin tasks such as detector issuing, post processing, data entry, emails and phone calls with the public and professionals on a daily basis � no two days are the same.
2. given opportunities to be involved in database development, attending events with the public and contribute to projects which improve systems and processes in the group.
We are a small, friendly and collaborative admin team and look forward to welcoming more team members.
Detailed job description and main responsibilities
Communication
3. Identify calls that require specialist or detailed knowledge and ensure they are forwarded onto the relevant member of staff
4. Ensure all enquiries are properly recorded and that paperwork and computer records are current and accurate
5. Contribute to group meetings regarding any aspects of internal procedures or services. This may include issues such as service delivery, the scope of new services or the volume of work within the team
6. Provide general advice on logistics for large radon measurements programmes
Service Delivery
7. Ensure accurate input of data in accordance with group procedures relating to contacts with and measurements for customers
8. Issue domestic and occupational measurement kits
9. Answer and/or action incoming and outgoing telephone calls
10. Raising invoices in MaPS, checking payment has been received and coding records to release test results
11. Extracting, checking and coding measurement order records to ensure they conform to set formats, preparing the paperwork to issue measurement packs, liaising directly with clients regarding delivery and any other requirements
12. Use the existing procedures to extract, check and issue measurement reports
13. Processing the returned post. This includes checking returned measurement questionnaires to identify potential measurement errors or changes to the client information
14. Optical Mark Read return measurement questionnaires, check the file for inaccuracies and import the data into the group�s main database
15. Arrange pick-up and delivery of detectors for external laboratories
16. Maintain time-scales required for each task to maintain set levels of service delivery
Professional development�
17. Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. �Attending internal / external training events
18. To participate in all mandatory training as required, fire safety and information governance, and any other training, appropriate roles within the RCE Emergency Plan
Key working relationships�
The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include:
Internal
19. Radon team members, administrative & scientific�
20. Training Department
21. Finance�
22. IT Group
23. Facilities�
External
24. The General Public
25. Solicitors
26. Government officers
27. Landlords
28. Employers and Agents�
29. Health and Safety Officers
30. Surveyors and Builders
31. Laboratories validated for radon measurements
Person specification
Essential criteria
32. Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
33. Experience of working in a busy administrative office providing customer support services and communicating information to members of the public
34. Experience of working as part of a team and working to deadlines
35. Working knowledge of Microsoft Office including Word and Excel
36. Good numeracy - good attention to detail and data entry skills ensuring accuracy. As well as good written and verbal skills. �Capable and confident in using the telephone and able to explain technical information to lay people
37. Able to work on own initiative, organising and prioritising own workload to set deadlines and managing pressure
38. Good attention to detail and data entry skills ensuring accuracy
39. An understanding of and commitment to equality of opportunity and good working relationships
Desirable criteria
40. NVQ Level 4 + relevant experience or HNC/D + relevant experience in a customer orientated discipline
41. Competent in the use of MS Access
42. Understanding of Data Protection and handling sensitive information
43. Good interpersonal skills and able to build good working relationships with clients and colleagues
Benefits
Alongside your salary of �24,291, UK Health Security Agency contributes �6,834 towards you being a member of the Civil Service Defined Benefit Pension scheme.
44. Learning and development tailored to your role
45. An environment with flexible working options
46. A culture encouraging inclusion and diversity
47. A with an average employer contribution of 27%